Guest Experience Liaison

5 months ago


Sandton, South Africa HotelJobs.co.za Full time

World renowned Inbound DMC requires the services of a Guest Experience Liaison to provide emergency after-hour assistance outside office trading hours, over weekends and public holidays and to assist with any last-minute changes and amendments to bookings and to ensure these are resolved timorously and that all the relevant parties are kept informed throughout the guest journey.

**Responsibilities**:

- Handle all emergency calls and messages received after hours, over weekends, and public holidays during a guest stay.
- Assist with Guest Experience Liaison services and messaging guest / agents with any during travel request.
- Be the point of contact for all emergency services for any Voluntary or Involuntary changes within a guest journey.
- Make last-minute provisional bookings on the internal company system and/or 3rd party suppliers.
- Assistance to guests who have medical conditions, illness, or injuries.
- Build and maintain close relationships with various stakeholders throughout the business.
- Keeping a call log off all emergency services handled with a breakdown of events and how they were resolved.
- Inform guests of any additional costs incurred for itinerary changes and that they are to settle direct for these additional services.
- Book space on a provisional basis, advise the relevant Reservations team and hand over to Travel Designer to handle the confirmation and invoicing process.
- Work closely with the company incident management team should guests be negatively impacted by an event/incident.
- Handle guest complaints efficiently and expediently.

**Requirements**:

- Matric certificate - with maths (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism
- 3-5 years of experience at a senior level in Reservations
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Proven English literacy - written and verbal.
- Working knowledge of internal company booking system or similar booking /operating system.
- General destination knowledge on Southern and East Africa
- Problem solver and good with guest interaction
- Excellent attention to detail
- Excellent communication skills both written and oral in English.
- Foreign language skills advantageous
- Excellent telephone skills, professional, helpful, and friendly whilst under pressure.
- Creative, organised and excellent communication skills.
- Ability to work under pressure without compromising accuracy.
- Consistent approach to quality of output, service and result orientated.
- Good administrator and professional in all dealings.



  • Sandton, South Africa Wilderness Full time

    **PRIMARY PURPOSE** - This position can be based in either **Johannesburg, Cape Town** **Detailed Responsibilities** - Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey. - Maintain effective communication with all journey...


  • Sandton, South Africa Wilderness Full time

    **PRIMARY PURPOSE** - This position can be based in either **Johannesburg or Cape Town.** **Detailed Responsibilities** - Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey. - Maintain effective communication with all...


  • Sandton, South Africa Wilderness Full time

    To provide emergency after-hour assistance outside office trading hours, over weekends and public holidays. To assist with any last-minute changes and amendments to bookings and to ensure these are resolved timorously and that all the relevant parties are kept informed throughout the guest journey. **Responsibilities** - Handle all emergency calls and...


  • Sandton, South Africa Wild Dreams Hospitality Full time

    Wild Dreams Hospitality seeks a Travel Expert Liaison to join our team. Key qualifications include:3+ years inbound tour consulting experiencePassion for delivering exceptional serviceKnowledge of South Africa, Southern and East Africa preferredAbility to assist and learn with a willingness to adaptUnderstanding of travel industry channelsRelevant business...


  • Sandton, South Africa NM Staffing Solutions (Pty)Ltd Full time

    Guest Relations OfficerWe are seeking a skilled Guest Relations Officer to join our team at NM Staffing Solutions (Pty)Ltd. This role is perfect for individuals who excel in providing exceptional customer service and have a passion for the hospitality industry.Key Responsibilities:Provide exceptional guest relations and customer service to ensure a positive...


  • Sandton, South Africa NM Staffing Solutions (Pty)Ltd Full time

    Guest Relations OfficerWe are seeking an experienced Guest Relations Officer to join our award-winning team at NM Staffing Solutions (Pty)Ltd.Key Responsibilities:Provide exceptional guest relations and customer service skills in a fast-paced hospitality environment.Effective communication and receptionist duties to ensure seamless guest experiences.Minimum...


  • Sandton, South Africa NM Staffing Solutions (Pty)Ltd Full time

    Our client, a leading player in the Hospitality Industry, is seeking a skilled Guest Relations Officer to enhance their award-winning team. Key responsibilities include: * Providing exceptional guest relations and customer satisfaction through effective communication and receptionist duties * Collaborating with the team to ensure seamless guest...


  • Sandton, South Africa sp-int Full time

    The hotel's front-line representative, the Hotel Guest Services Representative, plays a pivotal role in ensuring every guest has an exceptional experience. Key responsibilities include assisting with guest inquiries, making reservations, and arranging activities, transportation, and dining experiences. With a focus on personalized service, this role requires...


  • Sandton, South Africa NM Staffing Solutions (Pty)Ltd Full time

    Our client within the Hospitality Industry, is looking for an experienced Guest Relations Officer to join their award-winning team!1 to 2 years working experience in the hospitality/Spa environment,Exceptional guest relations , customer satisfaction and customer service skills,Effective Communication and receptionist dutiesFemales / Age - 24 to 40 yearsOwn...


  • Sandton, South Africa NM Staffing Solutions (Pty)Ltd Full time

    Key ResponsibilitiesPrevious experience in hospitality or a related fieldExcellent communication and customer service skillsEffective receptionist duties and guest relationsOur client, a reputable company in the Hospitality Industry, seeks a Guest Relations Officer to join their award-winning team. The ideal candidate will have a strong background in...


  • Sandton, South Africa Dante Personnel Full time

    Main Responsibilities:As a Receptionist Liaison at Dante Personnel, you will be responsible for managing high-level client interactions, ensuring exceptional customer service, and maintaining a professional environment.Requirements:Minimum 5+ years of experience as a Receptionist working with high-level clientsExcellent communication and administration...


  • Sandton, South Africa Shorza Ltd Full time

    Customer Service LiaisonWe are collaborating with a prestigious UK client to find a Customer Service Liaison based in Sandton. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met efficiently. The ideal candidate will:Have 2+ years of experience in sales, customer service, or a...


  • Sandton, Gauteng, South Africa HR Genie Full time

    About the Role&Beyond is a leading travel company that prides itself on its exceptional team members who are passionate about delivering outstanding guest experiences. As a key member of our team, you will play a vital role in shaping the future of our company.Key ResponsibilitiesTravel Planning: Create and design unique, tailor-made itineraries for our...


  • Sandton, South Africa Wilderness Full time

    The Group Food Experience Manager is responsible for leading and managing a team of culinary professionals to deliver exceptional food experiences for guests in camp. This role involves creating strategic objectives, ensuring that the food experience is always up to date and relevant, showcasing local ingredients and culinary talents, and exceeding guests'...


  • Sandton, South Africa Adcorp Holdings Full time

    The Business Liaison Officer (BLO) will be responsible for the development and implementation of marketing strategies (including print / digital/social media marketing) with a focus on campaigns aimed at acquiring new business, retaining existing clients, and creating relevant customer journeys: - The BLO will be the custodian of the company's brand,...


  • Sandton, South Africa Adcorp Holdings Full time

    **Synopsis** The Business Liaison Officer (BLO) will be responsible for the development and implementation of marketing strategies (including print / digital/social media marketing) with a focus on campaigns aimed at acquiring new business, retaining existing clients, and creating relevant customer journeys: - The BLO will be the custodian of the company's...


  • Sandton, South Africa NM Staffing Solutions (Pty)Ltd Full time

    **About the Role**NM Staffing Solutions (Pty)Ltd is seeking a skilled Guest Relations Officer to join their award-winning team in the Hospitality Industry.**Key Responsibilities:**Provide exceptional guest relations and customer satisfaction skills in a fast-paced hospitality environment.Develop effective communication and receptionist duties to ensure...


  • Sandton, South Africa Pele Energy Group Full time

    **The Role** Pele Green Energy is seeking a talented and highly motivated Community Liaison Officer (CLO) during the construction phase of a large sized Solar PV Project. The Community Liaison Officer will play a critical role in developing and maintaining relationships with communities in and around the sites of company operations. The role is required to...

  • Vendor Liaison Officer

    5 months ago


    Sandton, South Africa Job Crystal Full time

    An online payments platform is looking for a Vendor Liaison Officer in Sandton. The VLO is responsible for the day-to-day management, monitoring, inspecting, and proposing measures to improve the ATM channel's performance, processes, and products to meet established standards. **DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO**: - Creation of MIS on daily...


  • Sandton, South Africa HotelJobs.co.za Full time

    QUALIFICATIONS Grade 12. Hotel School Diploma or tertiary qualification in Public Relations will be considered anadvantageous. **REQUIREMENTS**: Fluent in English. Fluency in other languages considered an advantage. Good people skills with an aptitude for relating and associating with guests. Exceptional communication skills (verbal and...