Emergency After Hours Guest Experience Liaison

1 week ago

Sandton, South Africa Wilderness Full time

To provide emergency after-hour assistance outside office trading hours, over weekends and public holidays. To assist with any last-minute changes and amendments to bookings and to ensure these are resolved timorously and that all the relevant parties are kept informed throughout the guest journey.

**Responsibilities**
- Handle all emergency calls and messages received after hours, over weekends, and public holidays during a guest stay.
- Assist with Guest Experience Liaison services and messaging guest/agents with any during travel request.
- Be the point of contact for all emergency services for any Voluntary or Involuntary changes within a guest journey.
- Make last-minute provisional bookings in the Wilderness Window for Wilderness and/or 3rd party suppliers.
- Assistance to Wilderness24 for guests who have medical conditions, illness, or injuries.
- Build and maintain close relationships with various stakeholders throughout the business. i.e. Regional Guest Operations teams, camp staff, reservations teams as well as AP suppliers.
- Keeping a call log off all emergency services handled with a breakdown of events and how they were resolved.
- Inform guests of any additional costs incurred for itinerary changes and that they are to settle direct for these additional services.
- Book space on a provisional basis, advise the relevant Reservations team and hand over to Travel Designer to handle the confirmation and invoicing process.
- Work closely with the Wilderness24 incident management team should guests be negatively impacted by an event/incident.
- Handle guest complaints efficiently and expediently.

**Qualification**:

- Matric certificate - with maths (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism

**Experience**:

- 3-5 years of experience at a senior level in Reservations
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Proven English literacy - written and verbal.
- Working knowledge of Wilderness Window or similar booking /operating system.
- General destination knowledge on Southern and East Africa
- Problem solver and good with guest interaction
- Excellent attention to detail

**Skills**:

- Excellent communication skills both written and oral, in English.
- Foreign language skills advantageous
- Excellent telephone skills, professional, helpful, and friendly whilst under pressure.

**Personal Abilities**:
- Creative, organised and excellent communication skills.- Ability to work under pressure without compromising accuracy.- Consistent approach to quality of output, service and result orientated.- Good administrator and professional in all dealings.

  • Guest Experience Liaison

    7 days ago

    Sandton, South Africa Wilderness Full time

    **PRIMARY PURPOSE** - This position can be based in either **Johannesburg, Cape Town** **Detailed Responsibilities** - Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey. - Maintain effective communication with all journey...

  • Guest Relations Officer

    3 weeks ago

    Sandton, South Africa Bepsoke Appointments Full time

    Job Description: Guest Relations OfficerLocation: Aparthotel group in SandtonPosition Type: Full-Time/Shift WorkOverview:We seek a personable, professional, and customer-focused Guest Relations Officer to join our team. In this role, you will act as the primary point of contact for guests, ensuring they have a memorable and seamless stay. You will provide...

  • Guest Relations Manager

    2 weeks ago

    Sandton, South Africa Valor reimagining hospitality Full time

    Brief: Are you a seasoned Guest Relations Manager looking for an exciting new opportunity in the hospitality industry? Our client, a prestigious hotel located in Sandton, is seeking a skilled and customer-focused leader to join their team. Detail: As the Guest Relations Manager, you will be responsible for supervising and controlling all guest services and...

  • Junior Av Technician

    3 weeks ago

    Sandton, South Africa RJPersonnel Full time

    2years - To assist the Conference and Events Manager with the overall organizing of conferences and events held at the hotel - Assist with supervising the function waitron staff allocated for the function / event - Ensure that agreed set up is complete before arrival of guests - Ensure that AV requirements are met - Control of AV equipment - Assist the...

  • Inbound Travel Specialists

    1 week ago

    Sandton, South Africa Executive Placings Full time

    Looking for Travel Specialists for a luxury travel company. Junior and Senior positions available. Junior - 1 to 4 years of Travel Specialist experience Senior - 4 to 7 years of Travel Specialist experience **Duties**: Creative planning and designing of guest itineraries or out of the box planning and designing of leisure FIT tailor-made...

  • Retail Travel Specialist

    4 weeks ago

    Sandton, South Africa Executive Placings Full time

    Inbound Tour Company is looking for an experienced Retail Travel Specialist. This role is based in Sandton.Experience required:Minimum of 3 – 5 years of previous inbound tour consulting experience requiredTourplan advantageousWETUGood understanding of terms and conditions, product knowledge, third-party destinationsUnderstanding of travel industry...

  • Retail Travel Specialist

    4 weeks ago

    Sandton, South Africa Executive Placings Full time

    Inbound Tour Company is looking for an experienced Retail Travel Specialist. This role is based in Sandton. Experience required: Minimum of 3 – 5 years of previous inbound tour consulting experience required Tourplan advantageous WETU Good understanding of terms and conditions, product knowledge, third-party destinations Understanding of travel industry...

  • Reception and Guest Services Specialist

    3 days ago

    Sandton, South Africa Job Crystal Full time

    Job DescriptionWe are seeking an experienced Reception and Guest Services Specialist to join our hotel team. In this role, you will be responsible for reviewing guest special requests and ensuring they are met or exceeded.Key Skills and QualificationsExperience of managing customer relations face-to-face and via phoneHigh level of spoken and written...

  • Technical Coordinator

    2 weeks ago

    Sandton, South Africa Fidelity Services Group Full time

    **INTRODUCTION**:Your appointment as a Technical Co-Coordinator in the Technical Department is hereby explained. **REPORTING**: In the execution of your duties, you will report to the District Admin Manager. **PURPOSE**: The aim of a Technical Coordinator is to book, schedule and co-ordinate service calls. **QUALIFICATION & EXPERIENCE**: - Matric or...

  • Retail Travel Specialist

    2 weeks ago

    Sandton, South Africa Executive Placings Full time

    Inbound Tour Company is looking for an experienced Retail Travel Specialist. This role is based in Sandton.Experience required:Minimum of 3 – 5 years of previous inbound tour consulting experience requiredTourplan advantageousWETUGood understanding of terms and conditions, product knowledge, third-party destinationsUnderstanding of travel industry...

  • Industry Liaison Officer

    20 hours ago

    Sandton, South Africa Fenchem S A (PTY) LTD Full time

    Fenchem SA (PTY) LTD is seeking a skilled and experienced Industry Liaison Officer to join our team. As an Industry Liaison Officer, you will be responsible for developing and maintaining strong relationships with industry stakeholders and identifying new business opportunities.Main Responsibilities:Develop and implement strategies to increase sales and...

  • Hotel Receptionist Sandton

    6 days ago

    Sandton, South Africa The Right Company Full time

    **HOTEL RECEPTIONIST - SANDTON - R8300, Provident fund, plus transport, night shift, p/h and Sunday allowances** The Right Company are currently looking for experienced Hotel Receptionists for a stunning Hotel in Sandton. **MUST HAVE 4 / 5* HOTEL/HOSPITALITY EXPERIENCE** and come from the Hospitality Industry** **Requirements**: - At least 2 years’...

  • Dmc Retail Travel Specialist

    2 weeks ago

    Sandton, South Africa Executive Placings Full time

    Looking for a DMC Retail Travel Specialist for luxury travel brand. Experience required: Minimum of 3 - 5 years previous inbound tour consulting experience required Good understanding of terms and conditions, product knowledge, third party and Product destinations Understanding of travel industry channels Excellent computer skills including Tourplan, ESS...

  • Housekeeper/room Attendant

    2 weeks ago

    Sandton, South Africa HunterGatherer consulting Full time

    We are urgently looking for a **EXPERIENCED **Housekeeper/Room Attendant to start work asap. Must have previous experience at a Guest house, Lodge etc. (Cleaning Guest rooms) Working Hours: 12 Hour shifts 2 weeks on and some days off **Duties**: To clean the guest rooms, making beds and make sure the Guest House is neat **Job Types**: Full-time,...

  • Client Liaison

    3 weeks ago

    Sandton, South Africa Alistair James Company Ltd Full time

    We are looking for someone who can act as a Client Liaison with our Mandarin-speaking clients in South Africa and in China. **Hours**: Monday to Friday plus alternate Saturday mornings **1. Essential Skills**: - Proactive, resourceful, and hands-on with good initiative - Clear communication skills ensuring the flow of clear, timely, and candid...

  • Business Liaison Officer

    5 days ago

    Sandton, South Africa Adcorp Holdings Full time

    **Synopsis** The Business Liaison Officer (BLO) will be responsible for the development and implementation of marketing strategies (including print / digital/social media marketing) with a focus on campaigns aimed at acquiring new business, retaining existing clients, and creating relevant customer journeys: - The BLO will be the custodian of the company's...

  • Medical Officer

    6 days ago

    Sandton, South Africa Clinix Health Group (Pty) Ltd Full time

    **Job Title: Medical Officer.** **Location: Naledi-Nkanyezi & Victoria Itokolle.** **Reports to: Group Medical Manager.** **Job Summary**: To support hospital management and the clinical team in providing quality health and maintaining high care standards in the facility. **Minimum Qualifications and Experience**: - MBChB/MBBCh or equivalent Degree. -...

  • Lodge Wholesale Experience Specialist

    2 days ago

    Sandton, South Africa HR Genie Full time

    Key Responsibilities:Establish and maintain strong relationships with colleagues, agents, operators, guests, and suppliers through regular communication and clear interaction.Design and create innovative leisure FIT tailor-made itineraries that meet client expectations.Manage the reservations process from quote to finalization, including invoicing and travel...

  • Occupational Health and Safety Administrator

    2 weeks ago

    Sandton, South Africa Taylored Appointments Full time

    Purpose of the job: To engage in the planning, management, and monitoring of all aspects related to Occupational Health, Safety and Environmental management and inspection of work to ensure that quality standards are maintained or improved. **Responsibilities**: - Review, develop and manage all company health and safety policies and objectives and be...

  • Enforcement Liaison

    2 weeks ago

    Sandton, South Africa Dante Personnel Full time

    Gauteng, Sandton - R10 000 ctc - R11 000 ctc **Our Legal Client based in FOURWAYS is looking for a ENFORCEMENT LIAISON ADMINISTRATOR to join their dynamic team** Contract position possibility to go permanent **Salary: R10 000 - R11 000** **Minimum requirements**: - **2 - 5 years working experience**: - **Debt Collection experience advantageous**: -...