Vendor Liaison Officer

6 months ago

Sandton, South Africa Logic 360 Group Full time

The Vendor Liaison Officer (VLO) is responsible for the day-to-day management, monitoring, inspecting, and proposing measures to improve the ATM channel's performance, processes, and products to meet established standards.

**Key responsibilities**

Customer
- Creation of MIS on daily basis; ATM uptime, trouble shooting, remedial measures.
- Quality control; measuring customer satisfaction by analysing the complaints and taking remedial measures.
- Handle client escalations and work with internal and client teams and resolve within short time frames, preferable within sunset.
- Ensure the ATM Availability is achieved daily and come up with solutions to address repeat/chronic ATM failures.
- Have a documented month end plan to ensure service levels are high.
- Preparing and implementing quality assurance policies and procedures.
- Performing routine inspections and quality tests.
- Identifying and resolving workflow and production issues.
- Ensuring that standards and safety regulations are observed.
- Addressing and discussing issues and proposed solutions with superiors.
- Documenting quality assurance activities and creating audit reports.
- Making recommendations for improvement.
- Creating training materials and operating manuals.

Stake holder management.
- Effectively manage performance of all vendors.
- Encourage innovation, change agility and collaboration.
- Conducts regular daily, weekly, monthly reviews and performance discussions.
- Ensures that poor performance management are identified and escalated to the responsible manager.
- Documenting and reporting product or service quality levels
- Developing and implementing standards for inspection
- Developing a workflow for product inspection
- Developing plans to help a company manage waste.
- Communicating with vendors to solve problems.
- Following up with the appropriate channels when mistakes are found.
- Training other quality insurance members on all inspection processes
- Regular audit on CIT vendor in order to proactively prevent quality failures.
- Cash Top-Up Model Process flow, CIT vendor
- CIT Custodian Process, CIT vendor
- Cash centre surprise checks
- Regular audit on company assets. Identify quality problems and the sources of the issues.
- Visit and inspect Atm, ATMR devices and signage at merchant outlets.
- Canister maintenance process
- Canister serviceability
- Customer engagement
- Regular Visits and engagement with customer/merchant outlets
- Ascertain level of service and identify quality errors relating to this

Finance
- Accountable for vendor management and deliverables. This can include services, licensing, validating the invoices, and vendor management activities.
- Manage and track overtime, ensure vendor staff rosters are in place to reduce /eliminate overtime.

Projects & Production Fixes
- Manage the flow of work including projects & production fixes assigned to the ATM channel in accordance with established timelines, budget, quality standards, and/or contractual requirements.

Process, Risk, Regulatory & Compliance
- Where there is client impact on the ATM Channel you are responsible to monitors, track, and report to line management.
- Ensures that new methods/processes impacting the ATM Command Centre are explored and adopted in response to changing conditions.
- Monitors changes in legislation regulation initiatives and relevant industry practises
- Ensures compliance with governance in terms of legislative and audit requirements.
- Resolves escalated risk and compliance related matters.
- Drives satisfactory audits and ensures that there are no repeat unsatisfactory findings.
- Ensures all staff complete compliance related training.
- Ensures all business processes related to the ATM Command Centre are continuously checked, updated, and documented.

**Key performance measure**
- Quality assurance
- ATM Availability
- Device Maintenance
- Chronic ATMs
- Service Availability (ATM Partials)
- ATMs attended to within 3hrs of the fault being logged.
- Vendor Overtime
- Cost reduction

**Internal and external relationships**
- All relevant vendors
- Operational Finance
- ATM Installations
- Key Accounts Managers
- ATMs
- IT
- Product Owner - ATMs

**Qualifications and Experience**
- Matric (Grade 12)
- Degree in business management /commerce /finance advantageous
- Experience in resolving ATM escalations.
- 5 + years’ experience in Cash and ATMs
- Experience in ATM Monitoring & vendor liaison
- Clear criminal and credit record
- Contactable via own mobile phone
- Valid driver’s license
- Must have s Office Suite experience - Word, Excel, MS Project, PowerPoint

  • Vendor Liaison Officer

    6 months ago

    Sandton, South Africa Job Crystal Full time

    An online payments platform is looking for a Vendor Liaison Officer in Sandton. The VLO is responsible for the day-to-day management, monitoring, inspecting, and proposing measures to improve the ATM channel's performance, processes, and products to meet established standards. **DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO**: - Creation of MIS on daily...

  • Vendor Liaison Officers

    7 months ago

    Sandton, South Africa J Smith Collier & Associates Full time

    The vendor liaison officer is responsible for the day to day management ,monitoring,inspecting and proposing measures to improve the ATM's performance and processes. Creation if MIS on daily basis,ATM uptime,trouble shooting.Quality control measuring by looking at complaints and taking remedial measures.Ensure ATM availability is achieved daily and come up...

  • Vendor Liaison Officer

    6 months ago

    Sandton, South Africa FinIT Select Staffing Full time

    **Vendor Liaison Officer, Sandton** The (VLO) is responsible for the day-to-day management, monitoring, inspecting, and proposing measures to improve the ATM channel's performance, processes, and products to meet established standards. **Key responsibilities** **Customer** - Creation of MIS on daily basis; ATM uptime, trouble shooting, remedial...

  • Vendor Liaison Officer

    2 months ago

    Sandton, South Africa Capital Recruit Full time

    The (VLO) is responsible for the day-to-day management, monitoring, inspecting, and proposing measures to improve the ATM channel`s performance, processes, and products to meet established standards.Key duties and responsibilities:Creation of MIS on daily basis; ATM uptime, trouble shooting, remedial measures.Quality control; measuring customer...

  • Capital Recruit Seeks Experienced Vendor Liaison Officer

    2 months ago

    Sandton, South Africa Capital Recruit Full time

    Job Summary:The Vendor Liaison Officer is a critical role within our organization, responsible for ensuring the smooth operation of our ATM channel. This includes managing vendor relationships, monitoring performance, and implementing measures to improve efficiency and quality.Key Responsibilities:Manage vendor relationships to ensure timely delivery of...

  • Vendor Liason Officer

    3 months ago

    Sandton, South Africa Capital Recruit Full time

    The (VLO) is responsible for the day-to-day management, monitoring, inspecting, and proposing measures to improve the ATM channel`s performance, processes, and products to meet established standards. Key duties and responsibilities: Creation of MIS on daily basis; ATM uptime, trouble shooting, remedial measures. Quality control; measuring customer...

  • Community Liaison Officer

    6 months ago

    Sandton, South Africa Pele Energy Group Full time

    **The Role** Pele Green Energy is seeking a talented and highly motivated Community Liaison Officer (CLO) during the construction phase of a large sized Solar PV Project. The Community Liaison Officer will play a critical role in developing and maintaining relationships with communities in and around the sites of company operations. The role is required to...

  • Business Liaison Officer

    6 months ago

    Sandton, South Africa Adcorp Holdings Full time

    **Synopsis** The Business Liaison Officer (BLO) will be responsible for the development and implementation of marketing strategies (including print / digital/social media marketing) with a focus on campaigns aimed at acquiring new business, retaining existing clients, and creating relevant customer journeys: - The BLO will be the custodian of the company's...

  • Business Liaison Officer

    6 months ago

    Sandton, South Africa Adcorp Holdings Full time

    The Business Liaison Officer (BLO) will be responsible for the development and implementation of marketing strategies (including print / digital/social media marketing) with a focus on campaigns aimed at acquiring new business, retaining existing clients, and creating relevant customer journeys: - The BLO will be the custodian of the company's brand,...

  • Customer Service Liaison

    1 month ago

    Sandton, South Africa Shorza Ltd Full time

    Customer Service LiaisonWe are collaborating with a prestigious UK client to find a Customer Service Liaison based in Sandton. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met efficiently. The ideal candidate will:Have 2+ years of experience in sales, customer service, or a...

  • Client Liaison Officer

    2 months ago

    Sandton, South Africa Momentum Securities Full time

    **Introduction** - Momentum Securities provides a full range of stockbroking services supported by strong management and administrative capabilities. We pride ourselves on product innovation and client service. One of our key strengths is our ability to devise solutions for your individual needs, with all our expertise at your disposal. We provide a full...

  • Client Liaison Officer

    6 months ago

    Sandton, South Africa Momentum Securities Full time

    **Introduction** - Momentum Securities provides a full range of stockbroking services supported by strong management and administrative capabilities. We pride ourselves on product innovation and client service. One of our key strengths is our ability to devise solutions for your individual needs, with all our expertise at your disposal. We provide a full...

  • Cash Channel Performance Manager

    4 weeks ago

    Sandton, South Africa Capital Recruit Full time

    Job DescriptionThe Vendor Liaison Officer is responsible for the day-to-day management and monitoring of ATM channel performance, processes, and products to meet established standards.

  • Advanced ATM Channel Operations Specialist

    4 days ago

    Sandton, South Africa Capital Recruit Full time

    Capital Recruit is seeking a highly skilled and experienced Vendor Liaison Officer to join our team. This is a fantastic opportunity for a professional with expertise in ATM channel management, vendor liaison, and quality assurance.About the Role:The successful candidate will be responsible for overseeing the day-to-day management of the ATM channel,...

  • Capital Recruit

    2 weeks ago

    Sandton, South Africa Capital Recruit Full time

    At Capital Recruit, we are seeking a highly skilled and experienced Vendor Liaison Officer to join our team. This is an exciting opportunity for a motivated individual to take on a key role in ensuring the optimal performance of our ATM channel.About the Role:This position involves managing the day-to-day operations of the ATM channel, including monitoring...

  • Office Administrator

    7 days ago

    Sandton, South Africa The Collagen Café Full time

    **We are looking for an office admin staff member who can jump into many areas on the business.** **NB> Must have your own car** - **Job list**_ - Main liaison for existing customers (news orders, additional requirements etc) - Manage and replenish Takealot orders - Fulfill website order - Fulfill retail orders - Managing Fastway courier pick ups weekly -...

  • ATM Channel Performance Improvement Specialist

    6 days ago

    Sandton, South Africa Capital Recruit Full time

    Capital RecruitA competitive salary of R27,500.00 per month is offered for this position.About the RoleWe are seeking an experienced ATM Channel Performance Improvement Specialist to join our team in Johannesburg. As a key member of our operations team, you will be responsible for the day-to-day management and monitoring of the ATM channel's performance,...

  • Guest Experience Liaison

    6 months ago

    Sandton, South Africa HotelJobs.co.za Full time

    World renowned Inbound DMC requires the services of a Guest Experience Liaison to provide emergency after-hour assistance outside office trading hours, over weekends and public holidays and to assist with any last-minute changes and amendments to bookings and to ensure these are resolved timorously and that all the relevant parties are kept informed...

  • Business Development Liaison to CEO

    4 weeks ago

    Sandton, South Africa Armstrong Appointments Full time

    Job DescriptionWe are seeking a highly skilled Business Development Liaison to join our team at Armstrong Appointments. As a key member of our organization, you will play a vital role in driving growth and supporting the CEO.The successful candidate will have 5 years of experience in a marketing or administrative role, preferably in a startup or fast-paced...

  • Office Administrator

    6 months ago

    Sandton, South Africa Edge Executives Full time

    **Requirements**: - Matric - 5 year reception experience - Diploma / certificate in office administration - Proficiency in Ms Office - Excellent communication skills - Willing to research and implement solutions Key responsibilities: - Provide general administrative support - Oversee day-to-day office operations - Collaborate with different departments...