Service Coordinator Specialist

2 days ago


Durban North, KwaZulu-Natal, South Africa Prairieland Service Coordination, Inc. Full time
Prairieland Service Coordination, Inc.

We are seeking an experienced Service Coordinator to join our team in Decatur, IL. This role is responsible for providing services to individuals with developmental disabilities in Effingham, Coles, and Shelby counties.

Job Description:

As a Service Coordinator, you will be responsible for assessing individual needs and ensuring the provision of necessary services through effective communication, service coordination, linkage with provider agencies, service monitoring, and individual advocacy.

Your key responsibilities will include:

  1. Providing services in multiple counties, with flexibility to work outside your assigned area as needed;
  2. Completing the PAS process according to established procedures;
  3. Advocating on behalf of individuals and families to ensure access to eligible services and promoting direct involvement and participation;
  4. Reviewing and updating individual Visiting Notes to reflect medical, residential, vocational, educational, legal, and financial status needs and individual choices;
  5. Scheduling and completing Discovery and Personal Plan processes annually or as required;
  6. Maintaining accurate and up-to-date individual files according to program and agency guidelines;
  7. Providing problem-solving consultation with provider agencies and following DHS Conflict Resolution guidelines;
  8. Scheduling and completing all Visits, Discovery, and Personal Plan processes as required;
  9. Coordinating specialized services for Bogard class members and submitting summary reports to external agencies as needed;
  10. Monitoring services provided to Bogard class members on a monthly basis and advocating for unmet needs;
  11. Entering billings daily into Birdseye to ensure timely and accurate payroll submissions;
  12. Participating in scheduled staff meetings and mandated training sessions recommended by the Executive Director and/or Program Manager;
  13. Alerting the Program Manager to problematic issues, trends, or service gaps.


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