Contact Centre Customer Support Representative

Job Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...

Job Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...

One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.Qualifications and experience:MatricTravel and tourism diploma No less than 2 years' contact centre experience Strong background in reservations / sales / travel company is desirable Great track record as reference checks will be conducted...

One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.Qualifications and experience:MatricTravel and tourism diploma No less than 2 years' contact centre experience Strong background in reservations / sales / travel company is desirable Great track record as reference checks will be conducted...

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...

What We OfferTsebo Solutions Group is committed to providing a supportive and challenging work environment that allows our employees to grow and develop in their careers. As a Contact Centre Agent, you will have access to ongoing training and development opportunities, as well as a competitive salary and benefits package.

At Osiris Trading, we're seeking a Strategic Contact Centre Manager to lead our team in driving commercial results. As a key member of our organization, you'll participate in formulating strategies and plans for sustainable growth.This role involves developing standard operating procedures to ensure efficient departmental operation and service delivery....

About the RoleThis is an exciting opportunity to join our Non-Motor Claims team as a Customer Service Representative. As a key point of contact for clients, you will be responsible for resolving queries and complaints in a timely and professional manner.Key Accountabilities:Telephone management and answering calls promptlyScreening calls and managing...

Job title : Student Contact Centre AgentJob Location : Gauteng, JohannesburgDeadline : March 24, 2025Quick Recommended LinksJobs by Location Job by industries Introduction    Are you a young, passionate, and tech-savvy person with excellent communication skills? Our client, a national emergency medical services company, is looking for new talent to...

Leadership OpportunitySantam is a leading general insurance company in Southern Africa, seeking a Leader of Contact Centre Team to join our leadership team. As a key member of our contact centre leadership team, you will play a critical role in delivering exceptional customer service and driving business growth.The successful candidate will have a strong...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key Responsibilities- Lead and manage a team of contact center agents, ensuring quality customer interactions and...

Job SummaryWe are looking for an experienced call centre supervisor to join our team in Johannesburg. As a key member of our call centre operations team, you will be responsible for managing day-to-day activities and leading a team of customer service representatives.Key ResponsibilitiesManage a team of customer service representatives, ensuring they meet...

Job OverviewThis is a leadership role in the Digicall Group, responsible for overseeing call centre operations and managing day-to-day activities. The successful candidate will lead a team of customer service representatives, ensuring they meet performance targets and identify areas for improvement.Key ResponsibilitiesSupervise a team of customer service...

About the RoleWe are seeking an experienced customer experience lead to join our team in Johannesburg. As a key member of our call centre operations team, you will be responsible for leading a team of customer service representatives and driving business growth.ResponsibilitiesDevelop and implement strategies to improve customer satisfaction and loyalty.Lead...

About the RoleThis First Line Management position is responsible for the overall performance of a Team of Sales Agents in the Contact Centre. The ideal candidate will have experience in managing a team and driving business outcomes.Key ResponsibilitiesManage the daily operations of the team, including monitoring sales targets and staff productivity.Develop...

Job OverviewWe are seeking a skilled Call Centre Agent to join our team at Tsebo Solutions Group. The successful candidate will be responsible for delivering exceptional customer service and support to our clients.

About the CompanyThe Digicall Group is a leading provider of contact centre services, dedicated to delivering exceptional customer experiences. We are committed to investing in our people and technology to drive business growth and innovation.Role OverviewWe are seeking an experienced operations manager to join our team in Johannesburg. As a key member of...

Internal Sales Agent Customer Service Representative Salary: Fixed Term Contract R15-20k Per MonthPurpose of Position:Complement Recruitment are recruiting for an internal sales agent and customer service representative, one based in Germiston Johannesburg Gauteng and the other in Brits, North West. Both are Fixed Term Contracts, starting 25 September 2024,...

About the RoleWe are seeking a highly experienced and skilled Contact Centre Manager to join our team at Nedbank. As a key member of our leadership team, you will be responsible for leading the way in client satisfaction and delivering exceptional customer experiences.Your primary focus will be on driving direct costs and budgets by managing headcount and...