Leader of Contact Centre Team

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key Responsibilities- Lead and manage a team of contact center agents, ensuring quality customer interactions and...

Job Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...

Job Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...

About the RoleThis First Line Management position is responsible for the overall performance of a Team of Sales Agents in the Contact Centre. The ideal candidate will have experience in managing a team and driving business outcomes.Key ResponsibilitiesManage the daily operations of the team, including monitoring sales targets and staff productivity.Develop...

Job Purpose The role of the Team Leader is to lead, guide, coach and support the team to achieve the operational outputs. Managing a team of Contact Centre agents in a proactive, visible and participative style. Ensuring that customers are provided the best possible experience through, quality management. Providing full support to the Contact Centre Manager....

One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.Qualifications and experience:MatricTravel and tourism diploma No less than 2 years' contact centre experience Strong background in reservations / sales / travel company is desirable Great track record as reference checks will be conducted...

One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.Qualifications and experience:MatricTravel and tourism diploma No less than 2 years' contact centre experience Strong background in reservations / sales / travel company is desirable Great track record as reference checks will be conducted...

What We OfferTsebo Solutions Group is committed to providing a supportive and challenging work environment that allows our employees to grow and develop in their careers. As a Contact Centre Agent, you will have access to ongoing training and development opportunities, as well as a competitive salary and benefits package.

At Osiris Trading, we're seeking a Strategic Contact Centre Manager to lead our team in driving commercial results. As a key member of our organization, you'll participate in formulating strategies and plans for sustainable growth.This role involves developing standard operating procedures to ensure efficient departmental operation and service delivery....

Our client - "a dynamic and innovative company dedicated to providing exceptional customer experiences:They have an opportunity for a talented and motivated Call Centre Team Leader to join their teamJob Summary:We're looking for an experienced Call Centre Team Leader to lead a team of customer service representatives. As a Team Leader, you will be...

Our client - "a dynamic and innovative company dedicated to providing exceptional customer experiences:They have an opportunity for a talented and motivated Call Centre Team Leader to join their teamJob Summary:We're looking for an experienced Call Centre Team Leader to lead a team of customer service representatives. As a Team Leader, you will be...

Job title : Student Contact Centre AgentJob Location : Gauteng, JohannesburgDeadline : March 24, 2025Quick Recommended LinksJobs by Location Job by industries Introduction    Are you a young, passionate, and tech-savvy person with excellent communication skills? Our client, a national emergency medical services company, is looking for new talent to...

Job title : Sales Team Leader - TLJob Location : Gauteng, JohannesburgDeadline : April 05, 2025Quick Recommended LinksJobs by Location Job by industries Key Duties & Responsibilities: Drive Sales Strategy Planning and Execution:Collaborate with peers to define a sales business plan that will deliver revenue through selling and our products and services....

Job SummaryWe are looking for an experienced call centre supervisor to join our team in Johannesburg. As a key member of our call centre operations team, you will be responsible for managing day-to-day activities and leading a team of customer service representatives.Key ResponsibilitiesManage a team of customer service representatives, ensuring they meet...

Dutch Team LeaderAre you an experienced Team Leader in Dutch Sales ready for your next challenge?We are looking for a driven Dutch Team Leader to strengthen our Dutch-speaking team. In this role, you will be responsible for leading and coaching a team of customer service agents, ensuring operational goals are met, maintaining high-quality service, and...

Dutch Team LeaderAre you an experienced Team Leader in Dutch Sales ready for your next challenge?We are looking for a driven Dutch Team Leader to strengthen our Dutch-speaking team. In this role, you will be responsible for leading and coaching a team of customer service agents, ensuring operational goals are met, maintaining high-quality service, and...

Job SummaryThis is a challenging and rewarding opportunity for an experienced contact centre leader to join our Nedbank team as a VIP Service Director. As a key member of our leadership team, you will be responsible for managing high-performing call centre teams to deliver exceptional customer experiences.You will drive direct costs and budgets by managing...

Job title : Sales Team LeaderJob Location : Gauteng, JohannesburgDeadline : March 11, 2025Quick Recommended LinksJobs by Location Job by industries Key Duties & Responsibilities: Drive Sales Strategy Planning and Execution:Collaborate with peers to define a sales business plan that will deliver revenue through selling and our products and services. Lead a...