Contact Centre Manager: Leading the Way in Client Satisfaction

Leadership OpportunitySantam is a leading general insurance company in Southern Africa, seeking a Leader of Contact Centre Team to join our leadership team. As a key member of our contact centre leadership team, you will play a critical role in delivering exceptional customer service and driving business growth.The successful candidate will have a strong...

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...

Job Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...

Job Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...

At Osiris Trading, we're seeking a Strategic Contact Centre Manager to lead our team in driving commercial results. As a key member of our organization, you'll participate in formulating strategies and plans for sustainable growth.This role involves developing standard operating procedures to ensure efficient departmental operation and service delivery....

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key Responsibilities- Lead and manage a team of contact center agents, ensuring quality customer interactions and...

One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.Qualifications and experience:MatricTravel and tourism diploma No less than 2 years' contact centre experience Strong background in reservations / sales / travel company is desirable Great track record as reference checks will be conducted...

One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.Qualifications and experience:MatricTravel and tourism diploma No less than 2 years' contact centre experience Strong background in reservations / sales / travel company is desirable Great track record as reference checks will be conducted...

What We OfferTsebo Solutions Group is committed to providing a supportive and challenging work environment that allows our employees to grow and develop in their careers. As a Contact Centre Agent, you will have access to ongoing training and development opportunities, as well as a competitive salary and benefits package.

Job title : Student Contact Centre AgentJob Location : Gauteng, JohannesburgDeadline : March 24, 2025Quick Recommended LinksJobs by Location Job by industries Introduction    Are you a young, passionate, and tech-savvy person with excellent communication skills? Our client, a national emergency medical services company, is looking for new talent to...

Senior Project Manager - Data Centre ServicesWe are seeking an experienced Senior Project Manager to lead our Data Centre Services team.The ideal candidate will have a strong background in data centre management, including technical expertise in HVAC, UPS, generators, and DC plant systems.Experience in managing data centre projects, with a focus on project...

Contact Centre Manager: VIP Desk Cape Town or GautengDetailsLocation: Johannesburg, ZADate: 6 Feb 2025Reference: 137989Job ClassificationJob Family: Sales and ServicesSub Family: Call Centre (Service)Manage Others: YesFAIS AffectedFAIS Affected - YesJob PurposeTo manage the smooth running of the Nedbank Contact Centre to ensure quality service, client...

Job title : Contact Centre Manager: VIP Desk Cape Town or GautengJob Location : Gauteng, JohannesburgDeadline : March 07, 2025Quick Recommended LinksJobs by Location Job by industries Job PurposeTo manage the smooth running of the Nedbank Contact Centre to ensure qualilty service, client retention and sales and maintaining stakeholder relationships in line...

Company OverviewWealth Way is a dynamic and rapidly expanding financial services company in South Africa, dedicated to delivering exceptional service to medical professionals.Our mission is to provide expert financial guidance, empowering our clients to achieve their financial goals and aspirations.

Job OverviewThis is a leadership role in the Digicall Group, responsible for overseeing call centre operations and managing day-to-day activities. The successful candidate will lead a team of customer service representatives, ensuring they meet performance targets and identify areas for improvement.Key ResponsibilitiesSupervise a team of customer service...

About the RoleThis First Line Management position is responsible for the overall performance of a Team of Sales Agents in the Contact Centre. The ideal candidate will have experience in managing a team and driving business outcomes.Key ResponsibilitiesManage the daily operations of the team, including monitoring sales targets and staff productivity.Develop...

Data Centre Technical Lead:We are seeking a highly skilled and experienced Data Centre Technical Lead to join our team. The successful candidate will have extensive technical expertise in HVAC, UPS, generators, and DC plant systems, as well as strong project management and customer relationship management skills.The Data Centre Technical Lead will be...

Job descriptionRequirements§ Matric is compulsory§ Strong communication skills§ Presentable§ Clear criminal recordDuties and ResponsibilitiesAnswering phones from customers professionally and responding to customer inquiries and complaintsResearching required information using available resourcesHandling and resolving customer complaints regarding...

Job SummaryThis is a challenging and rewarding opportunity for an experienced contact centre leader to join our Nedbank team as a VIP Service Director. As a key member of our leadership team, you will be responsible for managing high-performing call centre teams to deliver exceptional customer experiences.You will drive direct costs and budgets by managing...