CRM System Developer

1 month ago


Pretoria, Gauteng, South Africa CTU Career Chatz Full time
Job Title: CRM Development Specialist

Job Summary:

The CRM Development Specialist plays a pivotal role in designing, developing, and implementing customized CRM solutions that drive business growth and customer satisfaction. This role requires close collaboration with various departments to understand their needs and translate them into effective CRM functionalities.

Key Responsibilities:

  1. CRM Development and Customization:
  • Develop, configure, and customize CRM applications to meet business requirements.
  • Create and maintain custom entities, workflows, plugins, and integrations with other systems.
  • Implement CRM solutions to enhance business processes and customer interactions.
System Integration:
  • Integrate the CRM system with internal and external systems, including ERP, marketing automation, and third-party applications.
  • Develop and maintain APIs and data connectors for seamless data flow.
  • Troubleshoot and resolve integration issues.
Technical Support and Maintenance:
  • Provide ongoing technical support, addressing issues or bugs.
  • Perform regular system maintenance, including updates and upgrades.
  • Ensure data security and integrity through proper data management practices.
Collaboration and Requirements Gathering:
  • Work with business analysts, project managers, and end-users to gather and document CRM requirements.
  • Collaborate with cross-functional teams to design and implement solutions aligned with business objectives.
  • Participate in project planning and execution, ensuring timely delivery of CRM solutions.
Reporting and Analytics:
  • Develop custom reports and dashboards to provide insights into business performance.
  • Utilize data analytics tools to extract and analyze CRM data for decision-making.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Marketing, Business Administration, or a related field.
  • Minimum of 5 years of experience in a similar role, with a proven track record of developing and executing successful CRM strategies.
  • Strong knowledge of CRM systems and related technologies.
  • Proficiency in programming languages and web development.

Preferred Skills:

  • Experience with cloud-based CRM solutions and marketing automation tools.
  • Knowledge of CRM best practices, industry trends, and data protection regulations.
  • Certification in CRM platforms or relevant technologies.

About CTU Career Chatz:

CTU Career Chatz is a leading provider of innovative solutions for businesses. We are committed to delivering exceptional customer experiences and driving business growth through our cutting-edge CRM solutions.



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