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Service Delivery Head

1 week ago

Johannesburg, Gauteng, South Africa FNZ (UK) Ltd Full time

About Us

Our Culture

At FNZ, we value a culture of innovation, continuous learning, and customer-centricity. We believe that every individual has the potential to make a meaningful contribution to our organization, and we strive to create an environment that supports and empowers our employees to succeed.

We created our growth platform to address the complexity that holds firms back. Our end-to-end solution integrates modern technology with business and investment operations, all within a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

Job Description

The Chief Operating Officer plays a critical role in driving the success of FNZ's business operations. As a senior leader, you will be responsible for overseeing the delivery of high-quality services to our customers, ensuring operational excellence, and identifying opportunities for improvement.

Key Responsibilities

  • Lead the development and implementation of business strategies to drive growth and profitability;
  • Oversee the day-to-day operations of the business, including service delivery, risk management, and compliance;
  • Collaborate with cross-functional teams to identify and implement process improvements;
  • Maintain strong relationships with customers, colleagues, and partners to ensure seamless communication and collaboration;
  • Drive a culture of innovation, continuous learning, and employee engagement.

Requirements

  • Proven track record of success in a senior leadership role, preferably in the financial services industry;
  • Strong business acumen, with excellent analytical, problem-solving, and decision-making skills;
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders;
  • Ability to lead and motivate high-performing teams, with a focus on employee development and engagement;
  • Passion for innovation, continuous learning, and customer-centricity.