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Campus Operations Head

1 week ago

Johannesburg, Gauteng, South Africa Capsicum Culinary Studio Full time
Role Description

The Head of Hospitality Services is responsible for delivering exceptional hospitality services to customers, students, and staff at Capsicum Culinary Studio. This role involves managing staff, supervising operations, and maintaining high standards of quality.

Main Responsibilities:

  1. Service Delivery: Ensure seamless delivery of hospitality services, including food and beverage, events, and customer service.
  2. Staff Supervision: Lead and motivate the hospitality team to achieve targets, manage performance, and identify training needs.
  3. Quality Control: Maintain high standards of quality in service delivery, food quality, and customer satisfaction.
  4. Compliance: Ensure compliance with health and safety regulations, licensing requirements, and industry standards.

Key Performance Indicators (KPIs):

  • Customer satisfaction
  • Employee engagement
  • Operational efficiency
  • Quality ratings
Requirements

To be successful in this role, you will need:

  • A relevant tertiary qualification
  • Post-graduate in Hospitality Management advantageous
  • Proven leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment