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Customer Relationship Specialist

2 weeks ago

Durban, KwaZulu-Natal, South Africa tihsa Full time

We are seeking a Customer Relationship Specialist to join our team at TIHSA. In this role, you will be responsible for building and maintaining strong relationships with customers.

Key Responsibilities
  1. Customer Interactions: Conduct calls with customers to understand their needs, provide solutions, and resolve issues.
  2. Relationship Development: Identify opportunities to upsell and cross-sell products or services to existing customers.
  3. Compliance and Performance: Adhere to company policies and procedures, and meet performance targets.
  4. CRM and Reporting: Update CRM systems with customer interactions, schedule call backs, and generate reports to track customer activity.
  5. Training and Development: Participate in training programs to enhance product knowledge and skills.