Customer Relationship Manager
4 days ago
Reporting Into: Customer Relationship Executive
Contract type: PERMANENT
Offer: Market Related Salary (TCTC)
The client is a specialised supplier to the automotive and large security industries. It seeks to employ a skilled mechanical engineer with experience as a customer relationship manager to manage a portfolio of existing customer accounts.
Minimum Qualifications:
- Matric (Grade 12) with mathematics
Minimum Experience and Technical Skills Required:
- Automotive Part Manufacturing Experience
- Strong experience in management of key accounts
- Knowledge of customer forecasting and forecasting tools e.g. Turbocash or Pastel and/or SAP
- Advanced MS Excel (pivot tables and V-lookup) and Pastel Evolution
- Understanding of exchange rates, freight costs, etc.
- Strong understanding of PPAP
- Own Vehicle
- Strong written and verbal communication skills
- Problem Solving Skills
Key Performance Measurements:
- Drive weekly customer invoicing against budgets
- Handle customer queries, disputes, and quality issues
- Accurately process and manage customer sales orders
- Analyse usage trends and advise on production forecasts
- Identify and pursue new customer opportunities
- Assess inventory levels and forecast buying needs
- Schedule new customer meetings for the sales executive
- Maintain regular communication to manage customer relationships
- Ensure compliance in capturing customer forecasts with the sales manager
- Manage product pricing and customer profit margins
- Oversee volume and inventory needs to ensure supply continuity
- Keep stockholding agreements (e.g., supply agreements, credit applications) updated
- Address quality complaints with corrective actions to prevent recurrence
- Process customer credit-note requests per procedure
Entry level
Employment TypeFull-time
Job FunctionSales and Business Development
IndustriesHuman Resources Services
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