Customer Service Representative

3 weeks ago


Pretoria, Gauteng, South Africa Stiles Recruit Full time
Job Summary: As a valued member of our team at Stiles Recruit, you will be responsible for handling customer inquiries and providing exceptional service through various communication channels. With a strong focus on resolving issues and exceeding customer expectations, this role is perfect for individuals who thrive in fast-paced environments and possess excellent problem-solving skills.

Key Responsibilities:
  • Respond to customer calls, emails, and other forms of communication in a timely and professional manner.
  • Manage and resolve customer complaints in a fair and efficient manner.
  • Sell products and services to customers, either by phone or online.
  • Identify and escalate complex issues to supervisors as needed.
  • Provide product information and assist customers with completing purchases.
  • Document all interactions according to standard operating procedures.

Requirements:
  • A high school diploma or equivalent is required.
  • Proficiency in relevant computer applications is necessary.
  • 1-3 years of experience in a call center environment is preferred.
  • Knowledge of customer service practices and principles is essential.
  • Excellent data entry and typing skills are required.
  • Superior listening, verbal, and written communication skills are necessary.

Salary: $45,000 - $60,000 per year, depending on experience.

Why Join Us: At Stiles Recruit, we offer a dynamic and supportive work environment that fosters growth and development. Our team members enjoy competitive salaries, comprehensive benefits, and opportunities for advancement.

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