Customer Service Representative

1 week ago


Pretoria, Gauteng, South Africa South African Reserve Bank Full time
Job Title: Customer Service Representative - Gauteng

Join the South African Reserve Bank in Pretoria and be part of a dynamic team that provides exceptional customer service.

Job Summary:

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a key member of our customer service unit, you will be responsible for delivering top-notch customer service, resolving customer queries, and ensuring overall customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate information and communicate effectively with customers to meet their needs.
  • Maintain accurate records of customer interactions and ensure compliance with regulatory requirements.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
Requirements:

To succeed in this role, you must have:

  • A Higher Certificate (NQF5) in Call Centre Operations or an equivalent qualification.
  • TWO to FIVE years' job-related experience in a call centre or customer relations environment.

Candidates with relevant qualifications and experience who can deliver exceptional customer service will be considered.

The estimated salary for this position is R250,000 per annum, depending on qualifications and experience.

About Us:

The South African Reserve Bank is a dynamic and forward-thinking institution that values innovation and teamwork. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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