Customer Service Representative
2 months ago
Numeral XII (Pty) Ltd. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our call centre, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product information and support to customers
- Upsell and cross-sell products and services to customers
- Maintain accurate records of customer interactions and feedback
- Collaborate with other team members to achieve sales and customer satisfaction goals
Requirements:
- Matric certification
- 2 years' experience in a call centre environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet sales targets
- Computer literacy and proficiency in CRM software
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading company in the medical industry
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