Customer Service Representative

1 week ago


Pretoria, Gauteng, South Africa Eskom Communications Full time
Job Title: Customer Service Representative

Eskom Communications seeks a highly skilled and dedicated Customer Service Representative to join our team in the Distribution Area. The successful candidate will be responsible for handling generic service activities, providing customer data, processing quotation and connection activities, performing vending and prepaid activities, and building relationships between Eskom and customers.

The ideal candidate should possess strong communication and interpersonal skills, with the ability to work effectively in a team environment. A National Diploma or equivalent qualification in Business Management, Communication, Marketing, Commerce, Engineering, Social Science, Accounting, or Finance is required, as well as 2 years of experience in working with customers and customer relations.

Key Responsibilities:

  • Handle generic service activities
  • Provide customer data
  • Process quotation and connection activities
  • Perform vending and prepaid activities
  • Build relationships between Eskom and customers

Our company offers a competitive salary package, estimated at R250,000 per annum, based on the national average salary range for this position. In addition, we provide opportunities for professional growth and development, a dynamic and supportive work environment, and a comprehensive benefits package.

To succeed in this role, you should have excellent problem-solving and analytical skills, with the ability to negotiate and communicate effectively. You should also be proficient in using computer software and have good time management skills.



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