Customer Service Representative
2 weeks ago
At Stiles Recruit, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our primary contact team, you will be responsible for providing exceptional customer service and support through various channels.
About the RoleThis is a challenging yet rewarding role that requires strong communication, problem-solving, and interpersonal skills. You will be handling incoming calls and emails from customers, resolving complaints, and providing product information and assistance.
The ideal candidate will have a minimum of 1-3 years of experience in a call center environment, with a proven track record of delivering excellent customer service and achieving sales targets.
Key Responsibilities- Answer incoming calls and respond to customer emails in a timely and professional manner
- Resolve customer complaints and provide solutions that meet their needs
- Sell products and place customer orders using our computer system
- Identify and escalate issues to supervisors as necessary
- Provide product and service information to customers, including features and benefits
- Research required information using available resources
- Document all call information according to standard operating procedures
To succeed in this role, you will need:
- A high school diploma or equivalent
- Proficiency in relevant computer applications
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
We offer a competitive salary of $40,000 - $55,000 per annum, depending on experience, plus additional benefits such as health insurance, paid time off, and opportunities for career advancement.
About UsStiles Recruit is a dynamic and growing recruitment agency committed to delivering exceptional results for our clients and candidates. We are passionate about helping people find their dream jobs and advancing their careers.
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