Senior Team Lead
4 days ago
We are seeking an experienced Senior Team Lead to join our team at Telebest in Bellville, Cape Town. As a Senior Team Lead - Operations, you will be responsible for driving client service performance and ensuring the optimal functioning of our operations.
About the RoleThis is an exciting opportunity to take on a leadership role and contribute to the success of our organization. If you have a proven track record of managing teams and driving performance excellence, we want to hear from you.
Responsibilities- Client Service Performance: Drive client service performance against targets and ensure that all team members are working towards these goals.
- Team Management: Recruit, coach, develop and motivate staff to ensure optimum performance and provide effective leadership and motivation to a team of Client Service Consultants.
- Operational Efficiency: Ensure a consistent and detailed understanding amongst all service team members of the operational shifts, targets, products, business rules and conditions.
- Performance Excellence: Drive performance excellence and actively manage and report on operations and the achievement of targets.
- Customer Satisfaction: Resolve customer queries or complaints effectively and within SLA.
- A matric certificate.
- A RE Certificate.
- A Short Term Insurance NQF level 4 Qualification.
- A degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5).
- At least 2 years' team management experience in a call centre environment.
- Short term insurance industry knowledge.
- Knowledge of Call Centre functions and operations.
- Knowledge of management principles.
- People management experience.
- Personal lines experience.
We are Telebest, a leading provider of innovative solutions in the insurance industry. Our team is dedicated to delivering exceptional results and providing our clients with the best possible service.
In this role, you will have the opportunity to work with a talented team of professionals who are passionate about what they do. You will also have access to ongoing training and development opportunities to help you grow your skills and advance your career.
The estimated salary for this position is R400,000 - R600,000 per annum, depending on experience. This includes a basic salary of R300,000, plus benefits such as medical aid, life insurance, and retirement savings.
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