Senior Team Lead

4 days ago


Cape Town, Western Cape, South Africa Telebest Full time

We are seeking an experienced Senior Team Lead to join our team at Telebest in Bellville, Cape Town. As a Senior Team Lead - Operations, you will be responsible for driving client service performance and ensuring the optimal functioning of our operations.

About the Role

This is an exciting opportunity to take on a leadership role and contribute to the success of our organization. If you have a proven track record of managing teams and driving performance excellence, we want to hear from you.

Responsibilities
  • Client Service Performance: Drive client service performance against targets and ensure that all team members are working towards these goals.
  • Team Management: Recruit, coach, develop and motivate staff to ensure optimum performance and provide effective leadership and motivation to a team of Client Service Consultants.
  • Operational Efficiency: Ensure a consistent and detailed understanding amongst all service team members of the operational shifts, targets, products, business rules and conditions.
  • Performance Excellence: Drive performance excellence and actively manage and report on operations and the achievement of targets.
  • Customer Satisfaction: Resolve customer queries or complaints effectively and within SLA.
Requirements
  • A matric certificate.
  • A RE Certificate.
  • A Short Term Insurance NQF level 4 Qualification.
  • A degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5).
  • At least 2 years' team management experience in a call centre environment.
  • Short term insurance industry knowledge.
  • Knowledge of Call Centre functions and operations.
  • Knowledge of management principles.
  • People management experience.
  • Personal lines experience.
About Us

We are Telebest, a leading provider of innovative solutions in the insurance industry. Our team is dedicated to delivering exceptional results and providing our clients with the best possible service.

In this role, you will have the opportunity to work with a talented team of professionals who are passionate about what they do. You will also have access to ongoing training and development opportunities to help you grow your skills and advance your career.

The estimated salary for this position is R400,000 - R600,000 per annum, depending on experience. This includes a basic salary of R300,000, plus benefits such as medical aid, life insurance, and retirement savings.


  • Senior Team Lead

    3 weeks ago


    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Main ResponsibilitiesThe Senior Group Manager role is responsible for leading a team with specialist function. This position is customer and client facing and strives to deliver excellent customer experience. Key responsibilities include designing, implementing, and tracking a portfolio of improvement projects for the functional area.Key Responsibilities·...


  • Cape Town, Western Cape, South Africa MSP Staffing LTD Full time

    Job Title: Senior Trauma Team LeadJob Summary: We are seeking a dynamic and experienced Senior Trauma Team Lead to lead our clients dedicated trauma team in delivering high-quality patient care in a fast-paced environment.Key Responsibilities:Lead the trauma team in delivering high-quality patient careDevelop and implement effective trauma care...

  • Senior Team Lead

    3 weeks ago


    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Team Lead to join our team at WNS Global Services. As a customer-centric organization, we prioritize effective management of people, metrics, and projects to drive business growth and revenue.Key Responsibilities Areas:People:Engage and support staff to achieve all KPIs through effective...

  • Senior Team Lead

    1 month ago


    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Assistant ManagerWe are seeking a highly skilled and experienced Assistant Manager to join our team at WNS Global Services. As a key member of our leadership team, you will be responsible for leading a team of Senior Associates to create a customer-centric and high-performance culture.Key Responsibilities:People: Engage and support staff to...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    We are seeking a highly skilled and experienced Senior Leadership Team Lead to join WNS Global Services. This is an exciting opportunity for a talented professional to lead, inspire, and engage a team of Customer Service Advisors in delivering industry-leading customer service.Job DescriptionThis role includes administrative duties and requires the ability...


  • Cape Town, Western Cape, South Africa Time Personnel Full time

    Job Title: Senior Nursing Team LeadJob Summary:We are seeking an experienced Registered Nurse to lead our nursing team and provide high-quality care to our residents.Key Responsibilities:Manage and coordinate the day-to-day activities of the nursing teamProvide guidance, advice, and effective decision-making to the teamTake responsibility for residents' care...


  • Cape Town, Western Cape, South Africa Status Staffing Full time

    Job Description:We are seeking a skilled Senior Welding Team Lead to join our team at Status Staffing.About the Role:Lead a team of skilled welders to ensure efficient and high-quality production.Plan and organize production schedules to meet deadlines.Monitor and maintain quality standards in accordance with ISO procedures.Collaborate with the Quality...


  • Cape Town, Western Cape, South Africa Ditto Hire Full time

    We are currently seeking a highly skilled Senior Engineering Team Lead to join the Ditto Hire engineering team. In this role, you will be responsible for managing a distributed team of software engineers and optimizing productivity within the engineering team.About DittoDitto is a technology company offering recruitment software to help staffing firms and...


  • Cape Town, Western Cape, South Africa Ditto Hire Full time

    We are seeking a highly skilled Senior Engineering Team Lead to join our Ditto Hire engineering team. As a key member of our team, you will be responsible for managing a distributed team of software engineers and driving the development of our core products.About usDitto is a technology company that provides recruitment software to staffing firms and hiring...


  • Cape Town, Western Cape, South Africa KPMG-SouthAfrica Full time

    Job Title/Position:IT Audit Senior Manager - Team LeadOverviewKPMG South Africa is seeking an experienced IT Audit Senior Manager to lead our team in delivering high-quality audits that provide strategic value to our clients. As a key member of our Advisory practice, you will have the opportunity to work with top-tier clients and make a significant impact on...


  • Cape Town, Western Cape, South Africa ERM Full time

    About the OpportunityWe are seeking a highly skilled Senior Engineering Team Lead to join our team at ERM. As a key member of our engineering department, you will be responsible for leading a team of engineers and overseeing the planning, coordination, and supervision of engineering projects.Key ResponsibilitiesPlan, coordinate, and supervise engineering...


  • Cape Town, Western Cape, South Africa AFMS Group (Pty) Ltd Full time

    Job OverviewA leading position in our team is available for a skilled and experienced Senior HVAC Team Lead. We are seeking a highly motivated professional to lead our HVAC team in delivering exceptional services to our clients.Key Responsibilities:Maintain central plants, DX plants, VRV systems, and electrical panels to ensure optimal performance.Supervise...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    About Us:Lead Generation Group is a pioneer in the lead generation industry, dedicated to connecting businesses with qualified leads. We're on a trajectory of impressive growth and are seeking ambitious sales professionals who excel in high-stakes environments.Your Role:We're looking for an experienced Sales Development Representative to join our team. As a...


  • Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Job Title: Senior Electrical Design Team LeadAt Communicate Recruitment, we are seeking an experienced Electrical Design Team Lead to join our team. The ideal candidate will have a strong background in electrical design and engineering, with experience in leading a cohesive team to deliver high-quality designs.Key Responsibilities:Develop and lead a cohesive...


  • Cape Town, Western Cape, South Africa Faircape Full time

    Job OverviewFaircape Health is a leading provider of healthcare services in the Western Cape, with a reputation for delivering high-quality care to residents across six luxury retirement villages. We are currently seeking an experienced Senior Care Team Lead to join our team at Cle Du Cap in the Southern Suburbs.

  • Spa Team Lead

    4 days ago


    Cape Town, Western Cape, South Africa Career Custodians Full time

    Role OverviewMint Wellness and Langaro Wellness Centre seeks an exceptional Spa Team Lead to oversee the effective running of our spas. This role involves managing and leading a team of therapists, ensuring impeccable hygiene standards, and creating a warm atmosphere for clients.This is a pivotal position that demands leadership skills, attention to detail,...


  • Cape Town, Western Cape, South Africa MPRTC Full time

    Senior Sales ConsultantWe are seeking an experienced Senior Sales Consultant to join our team at MPRTC. The successful candidate will be responsible for leading our sales team and driving revenue growth in the luxury segment.About the RoleThis is a challenging opportunity for a highly motivated and results-driven individual to take on a leadership role in a...

  • Senior Team Lead

    1 month ago


    Cape Town, Western Cape, South Africa Telebest Full time

    Job Title: First Line ManagerTelebest is seeking a highly skilled and experienced First Line Manager to join our Client Engagement department in Bellville, Cape Town.About the Role:We are looking for a results-driven professional to lead our team of Client Service Consultants and drive client service performance against targets. The ideal candidate will have...


  • Cape Town, Western Cape, South Africa The Recruitment Council Full time

    Unlock Career Opportunities as a Software Engineering Team LeadA leading financial services company, represented by The Recruitment Council, is seeking an experienced Software Engineering Team Lead to spearhead the development of a national CRM platform in South Africa.This senior role offers a competitive salary of R1,200,000 - R1,800,000 per annum,...


  • Cape Town, Western Cape, South Africa PartnerHero Full time

    About PartnerHeroWe connect talented individuals with innovative companies to build, transform, and scale their operations.Our team is recognized as a Most Loved Workplace, and we believe that culture drives business success. We encourage our associates to bring their whole selves to work and provide a supportive environment to thrive.The RoleAs a Team Lead,...