Senior Team Lead

2 days ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Main Responsibilities

The Senior Group Manager role is responsible for leading a team with specialist function. This position is customer and client facing and strives to deliver excellent customer experience. Key responsibilities include designing, implementing, and tracking a portfolio of improvement projects for the functional area.

Key Responsibilities

· Lead a team of operational leaders

· Deliver contractual and commercial performance through cost and profitability management

· Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management, and recognition

· Build excellent relationships both internally and externally at all levels

· Ensure compliance to all relevant process and regulatory standards

· Control and minimise costs

· Drive continuous improvement and create value by delivering excellent customer experience



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