Senior Leadership Team Lead

4 days ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

We are seeking a highly skilled and experienced Senior Leadership Team Lead to join WNS Global Services. This is an exciting opportunity for a talented professional to lead, inspire, and engage a team of Customer Service Advisors in delivering industry-leading customer service.

Job Description

This role includes administrative duties and requires the ability to ensure that work is always up-to-date. The ideal candidate will have strong leadership skills, excellent communication skills, and the ability to motivate and develop a team.

Key Responsibilities
  • Lead a team of Customer Service Advisors in delivering exceptional customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Maintain accurate records and reports, ensuring compliance with policies and procedures
  • Collaborate with other departments to achieve business objectives
Requirements
  • 1 year experience as a call center team leader
  • A Matric/Grade 12 Certificate
  • A relevant tertiary qualification (preferred)
Working Hours

Monday - Friday, 8:30am - 8:00pm (9 hour shift)

Salary Information

The estimated salary for this position is R320,000 - R400,000 per annum, based on location and experience.


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