Cloud Analytics Support Specialist

1 month ago


Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time
About Amazon

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Job Description

We are seeking a highly skilled Cloud Analytics Support Specialist to join our team in Cape Town, South Africa. As a Cloud Analytics Support Specialist, you will be responsible for providing exceptional support to our customers who are building mission-critical applications on top of AWS services.

Your primary focus will be on analyzing, troubleshooting, and providing solutions to technical issues related to database fundamentals, business analytics, and system administration. You will work closely with our global teams to reproduce and resolve customer issues, leveraging your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.

In this role, you will have the opportunity to learn and use groundbreaking technologies, apply advanced troubleshooting techniques, and interact with leading engineers around the world.

Required Skills and Qualifications
  • Exposure to Database Fundamentals and General Troubleshooting in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
  • Experience in Business Analytics application, support, and troubleshooting concepts
  • Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)
  • Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
Benefits

We offer a competitive salary of R800,000 per annum, plus benefits such as medical aid, retirement fund, and paid leave. We also provide opportunities for career growth and development, including training programs and mentorship.

We value work-life harmony and strive for flexibility as part of our working culture. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.



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