Customer Service Director
1 day ago
Customer Service Director
About the Role:We are seeking an experienced Customer Service Director to lead our call center representatives and drive performance improvements.
The ideal candidate will have a proven track record of managing operations and teams, with expertise in establishing objectives, training, coaching, and leading call center agents.
Responsibilities:
- Manage call center operations and teams to achieve desired service levels
- Hire, train, coach, and lead call center agents to improve customer satisfaction and loyalty
- Analyze call center data to identify trends and opportunities for improvement
- Prepare reports and present findings to senior management to inform strategic decisions
Requirements:
- Bachelor's degree in Business Administration or related field
- At least 3 years experience as a call center manager or supervisor
- Experience working in the Pharmaceutical and/or Pharmacy Industry is preferred
- Fluent in English (writing, reading, and speaking)
- Excellent leadership, communication, and problem-solving skills
Salary: $60,000 - $80,000 per year
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