Customer Service Director

1 day ago


Pretoria, Gauteng, South Africa Health Window Full time
Job Title:

Customer Service Director

About the Role:

We are seeking an experienced Customer Service Director to lead our call center representatives and drive performance improvements.

The ideal candidate will have a proven track record of managing operations and teams, with expertise in establishing objectives, training, coaching, and leading call center agents.

Responsibilities:

  • Manage call center operations and teams to achieve desired service levels
  • Hire, train, coach, and lead call center agents to improve customer satisfaction and loyalty
  • Analyze call center data to identify trends and opportunities for improvement
  • Prepare reports and present findings to senior management to inform strategic decisions

Requirements:

  • Bachelor's degree in Business Administration or related field
  • At least 3 years experience as a call center manager or supervisor
  • Experience working in the Pharmaceutical and/or Pharmacy Industry is preferred
  • Fluent in English (writing, reading, and speaking)
  • Excellent leadership, communication, and problem-solving skills

Salary: $60,000 - $80,000 per year



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