Customer Service Expert

3 weeks ago


Pretoria, Gauteng, South Africa SPEEDAF LOGISTICS SOUTH AFRICA (PTY) LTD Full time

Key Responsibilities

  • Implement Speedaf South Africa standards and procedures at all times, ensuring exceptional customer service delivery.
  • Develop and implement innovative service initiatives to enhance the customer experience and drive business growth.
  • Build awareness of the importance of the customer service function within the organization, promoting a culture of excellent service delivery.
  • Manage daily customer complaints and ensure timely resolutions, upholding the company's reputation for quality service.
  • Provide accurate and relevant information to customers, both internal and external, to ensure seamless communication and service delivery.
  • Ensure the problem shipment report is addressed and resolved by staff on a daily basis, maintaining efficient logistics operations.


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