Director of Operations
4 days ago
About Us: Numeral XII (Pty) Ltd. is a leading financial services institution that prioritizes innovation and customer satisfaction.
Job Summary: We are seeking an experienced Operations Director to lead our operations function, driving efficiency and effectiveness in achieving business objectives.
About the Role: As an Operations Director at Numeral XII (Pty) Ltd., you will be responsible for managing a team of up to 50 staff, including department managers and supervisors. Your primary focus will be on ensuring the smooth operation of our credit industry processes, with a strong emphasis on customer service and employee development.
Main Responsibilities:
- Manage the day-to-day operations of the credit industry, ensuring compliance with regulatory requirements and company policies.
- Develop and implement operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
- Liaise with key stakeholders, including department managers, supervisors, and external vendors, to ensure seamless communication and collaboration.
- Analyze data and metrics to identify areas for improvement and develop actionable plans to address them.
- Ensure accurate forecasting and budgeting, identifying trends and making recommendations for adjustments as needed.
- Collaborate with the management team to set and implement policies, procedures, and systems that align with the company's overall strategy.
- Maintain open communication channels with employees, providing coaching, guidance, and feedback to support their growth and development.
Requirements:
- A relevant tertiary degree (B Comm/Business Management/LLB) and minimum 5 years' experience in a financial services institution.
- Extensive experience in the credit industry in South Africa, with a strong understanding of the National Credit Act and related Acts.
- Familiarity with end-to-end loan origination processes and experience in setting incentives and promotions.
- Excellent leadership, communication, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
What We Offer:
- A competitive salary range: R1,200,000 - R1,800,000 per annum.
- A dynamic and supportive work environment, with opportunities for growth and professional development.
- A comprehensive benefits package, including medical aid, pension fund, and annual leave.
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