Customer Service Ambassador
2 weeks ago
Customer Service Ambassador
Position Overview:
At Merchants, we are looking for a skilled Customer Service Ambassador to serve as the first point of contact for customers. As a leading Brand Ambassador, you will be responsible for delivering exceptional customer service in a caring and considerate manner.
Responsibilities:
- Deliver first-class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
- Respond to customer inquiries and complaints in a highly informed, accurate, and responsible manner.
- Accurately complete documentation for each interaction, and wrap up by inputting data for call history, sending messages when required, and initiating customer fulfilment.
- Remain current on program and product information by being committed to continuous learning.
- Maintain strict confidentiality at all times and adhere to legislation and service guidelines on data usage.
Requirements:
- Must have Matric/NQF L4.
- Min 6 months call centre experience.
- Previous call centre, retail, customer-facing experience highly recommended.
- Speaks English.
- Able and willing to work rotational shifts.
- Oral and Written Communication.
- Business writing, chat skill required.
- Customer Service Orientation.
- Attention to Detail.
- Problem Solving.
- Adaptability.
- Resilience.
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