Customer Service Ambassador

2 weeks ago


Pretoria, Gauteng, South Africa Merchants Full time

Customer Service Ambassador

Position Overview:

At Merchants, we are looking for a skilled Customer Service Ambassador to serve as the first point of contact for customers. As a leading Brand Ambassador, you will be responsible for delivering exceptional customer service in a caring and considerate manner.

Responsibilities:

  1. Deliver first-class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
  2. Respond to customer inquiries and complaints in a highly informed, accurate, and responsible manner.
  3. Accurately complete documentation for each interaction, and wrap up by inputting data for call history, sending messages when required, and initiating customer fulfilment.
  4. Remain current on program and product information by being committed to continuous learning.
  5. Maintain strict confidentiality at all times and adhere to legislation and service guidelines on data usage.

Requirements:

  1. Must have Matric/NQF L4.
  2. Min 6 months call centre experience.
  3. Previous call centre, retail, customer-facing experience highly recommended.
  4. Speaks English.
  5. Able and willing to work rotational shifts.
  6. Oral and Written Communication.
  7. Business writing, chat skill required.
  8. Customer Service Orientation.
  9. Attention to Detail.
  10. Problem Solving.
  11. Adaptability.
  12. Resilience.


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