ATM Channel Performance Specialist

2 weeks ago


Sandton, South Africa Capital Recruit Full time

The ATM Channel Performance Specialist is responsible for the day-to-day management, monitoring, inspecting, and proposing measures to improve the ATM channel’s performance, processes, and products to meet established standards.

Key Responsibilities:
  • Daily Performance Management: Creation of MIS on a daily basis; ATM uptime, trouble shooting, and remedial measures.
  • Quality Assurance: Measuring customer satisfaction by analyzing complaints and taking remedial measures.
  • Client Escalations: Handling client escalations and working with internal and client teams to resolve issues within short time frames.
  • ATM Availability: Ensuring ATM availability is achieved daily and proposing solutions to address repeat/chronic ATM failures.
  • Monthly Planning: Preparing and implementing a documented month-end plan to ensure service levels are high.
Skills and Competencies:
  • Process Discipline:
  • Risk Management:
  • Critical Thinking & Sound Judgement:
  • Communication Skills:
  • Client Focus:
  • Learning Agility:
Requirements:
  • Matric (Grade 12)
  • Degree in Supply Chain Management
  • Experience in resolving ATM escalations
  • 5+ years experience in Cash and ATMs
  • Experience in ATM Monitoring & vendor liaison
  • Clear criminal and credit record
  • Contactable via own mobile phone
  • Valid drivers license and own vehicle
  • Must have Office Suite experience Word, Excel, MS Project, PowerPoint
  • Travel will be required from time to time
  • Shift work will be required
Benefits:
  • R25,000.00 to R30,000.00 gross per month
  • R5,000.00 petrol allowance
  • R1,500.00 airtime allowance


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