Channel Administrator

5 months ago

Sandton, South Africa The Capital Hotels and Apartments Full time

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything

**WHY WORK FOR US?**

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

**Description**:
Channel Administrator is responsible for assisting the Channel Manager in maintaining the Electronic Channels and to assist the revenue Manager with both strategic and tactical initiatives related to revenue maximization. Manage and maintain reservation controls and procedures.

**Minimum Requirements**:

- Matric
- Hotel management diploma or equivalent
- 2 - 3 Years previous Channel Management experience essential
- System conflict management experience
- Experience with SiteMinder; OTA management experience
- Knowledge on Rate loading and various booking engines
- OTA Content management experience
- Protel PMS experience advantageous
- Hands on Problem Solving approach and the ability to remain calm under pressure
- Customer service driven with outstanding communication and active listening skills
- Ability to work as part of a team, as well as independently
- Huge emphasis on staff training and development
- Effective communication with members of staff as well as Guests of the Hotel
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable/Professional appearance and well spoken
- Team Player who leads by example
- Proactive in approach
- Interpersonal skills
- Leadership skills

**Key Performance Areas**:

- Manage and maintain group and transient inventory controls
- Develop, monitor, and adjust sales and pricing strategies
- Maintain distribution channel data integrity.
- Excellent interpersonal and communication skills and the ability to work well with co-workers and the public.
- Ensure that all systems are maintained including, Electronic channels, Third Party Extranets and GDS.
- In general, perform any other duties that might be requested by the Revenue Manager, Chief of Operations or Managing Director.
- Perform channel management service for the Hotel Group.
- Lead the Central Reservations Team, providing direction on channel management best practices, PMS/CRS/External Yield systems best practices, third party channel best practices.
- Creates and manages the training program of PMS/CRS/External Yield systems/Electronic Channels/Online Channels.

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