Customized Travel Solutions Specialist
3 days ago
We are a leading hospitality company that specializes in customized travel experiences. Our team is dedicated to providing exceptional service to our clients, and we are looking for a highly skilled Senior Travel Solutions Specialist to join our team.
The ideal candidate will have 4-6 years of experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry. They should have an in-depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa, specifically Zambia, Zimbabwe, Botswana & Namibia and East Africa, specifically Zanzibar, Tanzania, Kenya, Rwanda, Uganda. Knowledge of Mozambique, Mauritius and Seychelles, an added advantage.
The estimated salary for this position is R650,000 - R850,000 per annum, depending on experience. This includes live out accommodation in Cape Town, Western Cape.
Key Responsibilities:
- Liaising with the Reservations Manager on sales potential and agent relationships for all bookings.
- Ensuring all relevant systems are updated i.e.: WISH, TourPlan and any other internal systems.
- Handling Accommodation, flights transfer & touring bookings.
- Responding to queries from agents on various matters.
- Processing any additional changes/updates after confirmation to the itinerary.
- Maintaining booking files electronically.
- Providing continuous communication and excellent service delivery to agents at all times.
- Building relationships with agents based on trust and support, knowing their business trends and guest needs.
- Updating Agents' booking information in the ARM (likes/dislikes booking habits etc.).
- Quoting accurately and timely.
- Designing itineraries around company guidelines and product knowledge.
- FOLLOWING UP on all outstanding provisional bookings with the agents.
- Measuring sales and GP% per agent in conjunction with Sales.
- Attending relevant familiarization trips.
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