Customized Travel Solutions Specialist

3 days ago


Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time
About Wild Dreams Hospitality

We are a leading hospitality company that specializes in customized travel experiences. Our team is dedicated to providing exceptional service to our clients, and we are looking for a highly skilled Senior Travel Solutions Specialist to join our team.

The ideal candidate will have 4-6 years of experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry. They should have an in-depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa, specifically Zambia, Zimbabwe, Botswana & Namibia and East Africa, specifically Zanzibar, Tanzania, Kenya, Rwanda, Uganda. Knowledge of Mozambique, Mauritius and Seychelles, an added advantage.

The estimated salary for this position is R650,000 - R850,000 per annum, depending on experience. This includes live out accommodation in Cape Town, Western Cape.

Key Responsibilities:
  1. Liaising with the Reservations Manager on sales potential and agent relationships for all bookings.
  2. Ensuring all relevant systems are updated i.e.: WISH, TourPlan and any other internal systems.
  3. Handling Accommodation, flights transfer & touring bookings.
  4. Responding to queries from agents on various matters.
  5. Processing any additional changes/updates after confirmation to the itinerary.
  6. Maintaining booking files electronically.
  7. Providing continuous communication and excellent service delivery to agents at all times.
  8. Building relationships with agents based on trust and support, knowing their business trends and guest needs.
  9. Updating Agents' booking information in the ARM (likes/dislikes booking habits etc.).
  10. Quoting accurately and timely.
  11. Designing itineraries around company guidelines and product knowledge.
  12. FOLLOWING UP on all outstanding provisional bookings with the agents.
  13. Measuring sales and GP% per agent in conjunction with Sales.
  14. Attending relevant familiarization trips.


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