Laboratory Administrative Assistant
2 weeks ago
Job Summary
JDJ Diagnostics is seeking a skilled and experienced Administrative Support Officer to join our laboratory team.
Key Responsibilities
- Administers sorting and distribution of samples according to established standard operating procedures.
- Processes sample registration and queries according to set standard operating procedures.
- Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures, including handling queries within the prescribed turnaround time.
- Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
- Responsible for samples being tracked into the lab via couriers and sisters.
- Investigates bottlenecks in pre-analytical laboratory processes and ensures timely resolution of challenges.
- Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
- Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensures delivery of stock to the department.
- Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals, clients and staff.
- Receives cash from couriers, sisters and depots and ensures banking of monies in accordance with relevant standard operating procedures.
- Reports incidents, generates customer complaints and is solution-orientated. Documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
- Prepares and scans patient forms onto laboratory scanning system and resolves the scanning incompletes according to set standard operating procedures.
- Responsible for adhering to company uniform protocols as set standard operating procedures.
- Liaises with medical aids via email/telephone.
- QC lab requisition forms.
- Ad-hoc admin duties.
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