Laboratory Administrative Assistant
4 weeks ago
Job Summary
We are seeking a highly organized and detail-oriented Administrative Clerk to join our team at JDJ Diagnostics. The successful candidate will be responsible for administering the sorting and distribution of samples, processing sample registration and queries, and ensuring the timely dispatching of specimens for processing.
Key Responsibilities
- Administer the sorting and distribution of samples according to set standard operating procedures.
- Process sample registration and queries according to set standard operating procedures.
- Ensure the timely dispatching of specimens for processing in accordance with prescribed standard operating procedures.
- Handle and refer administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
- Responsible for samples being tracked into the lab via couriers and sisters.
- Investigate bottlenecks in pre-analytical laboratory processes and ensure timely resolution of challenges.
- Ensure basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
- Monitor stock levels and order additional stock to ensure the availability of required materials at all times.
- Represent the organisation by applying the principles of customer care in the medical pathology field and interact professionally and ethically with medical professionals, clients and staff.
- Receive cash from couriers, sisters and depots and ensure banking of monies in accordance with relevant standard operating procedures.
- Report incidents, generate customer complaints and be solution orientated. Document and action tasks on the laboratory information management system in compliance with relevant organisational policy.
- Prepare and scan patient forms onto laboratory scanning system and resolve the scanning incompletes according to set standard operating procedures.
- Responsible for adhering to company uniform protocols as set standard operating procedures.
- Liaise with medical aids via email/telephone.
- QC lab requisition forms.
- Ad-hoc admin duties.
Requirements
- Grade 12
- Post grade 12 software experience an advantage.
- 3 Years Relevant Working Experience
- Able to work shifts with own reliable transport
- Must be fluent in English and Afrikaans
- Available immediately
Skills and Competencies
- Computer literate with Laboratory information systems experience
- Organisational policy procedures
- Ability to cope with nervous/distressed patients
- Ability to work in a pressured environment
- Ability to work as part of a team
- Adherence to company dress code
- Administrative skills
- Attention To Detail
- Communication
- Confidentiality/Sensitivity
- Customer Orientation
- Empathy and patience
- Flexibility
- Interpersonal skills
- Telephone etiquette
- Business numeracy
- Solution driven
How to Apply
Applications must be sent through to the following email address: hr@jdjd.co.za / asif@jdjd.co.za
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