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Claims Resolution Expert

1 week ago

East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

Main Responsibilities:

  • Handle and resolve customer claims in a timely and efficient manner.
  • Interact with clients to gather necessary information and documents for claim registration.
  • Analyze policies to determine coverage and advise clients accordingly.
  • Communicate effectively with insurers to ensure smooth claim processing.
  • Work closely with clients to build trust-based relationships and deliver exceptional service.

Key Skills and Competencies:

  • Strong verbal and written communication skills to interact with clients at all levels.
  • Proficiency in Microsoft Office and internet applications to manage client data and communicate effectively.
  • Excellent time management and self-discipline to prioritize tasks and meet deadlines.
  • Punctuality and reliability to maintain high standards of customer service.