Branch Administrator

3 days ago

East London, South Africa Eazi Access Rental Full time

**1. **Purpose**

To administer the rental process and maximize revenue by serving and supporting the customer through telephonic gathering of data and providing expert advise, to provide quotations and follow up support and administer the rental process.

To coordinate with technicians to ensure machine uptime and availability and to coordinate with drivers to deliver and collect rental equipment efficiently.

To ensure accurate and timeous delivery of customer invoices and statements and collection of customer’s debtors book.

**2. **Key performance areas**

**2.1 **Hire Desk Trading

**2.2 **Logistics Coordination

**2.3 **Service and Maintenance Administration

**2.4 **Commercial Administration

**3. **Organisational Structure**

**4. **Delegation of Authority**

List the levels or reference the relevant documents

**5. **Predictive Index (PRO)**

**6. **Role**

The incumbent is responsible for the following:
Performance Area

Responsibility

Ref:
Hire Desk Trading
- Create, send and convert customer quotes.
- Ensure customers understand Terms and Conditions of hire.
- Ensure the accuracy of delivery venue and rental details.
- Follow up on queries, quotations and current orders.
- Manage rental off hires.
- Communicate with and assist Sales Reps where necessary.
- Improve Net Promoter Score (CSI).
- Ensure company policies and procedures are adhered to within the branch.
- DieselLogistics Coordination
- Plan deliveries and collections as per customer request.
- Communicate delivery and collection plans with drivers
- Ensure the vehicles (trucks and bakkies) are inspected dailyService and Maintenance Administration
- Plan and distribute job cards.
- Ensure maintenance cycles are correct and maintained.
- Ensure customer is informed regarding breakdown progress and query resolution.
- Planning of technicians so SLA’s on breakdowns and maintenances so as to avoid SLA breach.
- Record items, hours and counter readings from job card.
- Raise purchase requisitions and communicate purchase order numbers with suppliers as well as follow up on outstanding payments.
- Order spares as per minimum stock levels.
- Monthly stock take of technician vans as well as main warehouse.
- Ordering and issuing of PPE.Commercial Administration
- Follow up on expiring customer purchase orders.
- Managing COD orders and pro forma invoices
- Daily (anniversary) and monthly invoicing - ensure the correct rates and dates are billed to minimize credit notes.
- Ensure that the customer receives all outstanding invoices timeously.
- Manage the debtors book and attend to customer requests and queries.
- Allocate payments to accounts.
- Mitigate risk by identifying problematic accounts and blocking these accounts from trade. The blocking of accounts must be communicated to the sales team.
- Visit customers immediately should a customer account fall into arrears status.General
- To ensure that a professional image is always projected.
- To ensure that the quality of service that Eazi Access Rental provides and the satisfaction of its customers, are treated with the utmost importance at all times.
- To ensure that all duties within the branch are carried out safely and in accordance with all company and legal requirements.
- To ensure that confidentiality in all Eazi Access Rental matter is maintained**7. **Deliverables**

**Deliverable**

**Format**

**Before**
- Ensure quotes are followed up within standard time frame.
- Customer purchase orders are followed up to ensure an up to date purchase order is loaded in the system.
- Timeous delivery and collections.
- Accurate yard check.
- Accurate machine status and location.
- Parts issued to job cards.
- Diesel top ups captured on orders.

**7.1 Daily**

**Deliverable**

**Format**

**Before**
- Quote conversion percentage.
- Up to date purchase requisitions and orders (i.e. approved requisistions converted to orders, follow up with suppliers of receipt of purchase orders as well as estimated delivery date, good received into system and sent to Head Office for invoice processing, etc)

**7.2 Weekly**

**7.3 Monthly**

**Deliverable**

**Format**

**Before**
- Store and van stock count
- Accurate invoices generated and delivered to customer with statements
- Bi-monthly follow up with customers on outstanding monies

**8. **Skills and Education**

**KPA**

**Skill**

Hire desk trading

1. Advanced telesales

2. Develop and maintain strong customer relationships

3. Able to communicate, verbally and in writing, in both English and Afrikaans.

4. Lead customer conversation to advance the sales function

Logisition coordinations

1. Strong planning and coordination skills

2. Ability to delegate delivery and collection instructions to truck drivers

Service and maintenance administration

1. Strong planning, coordination and prioritization skills when dealing with services, training and customer breakdowns.

2. Always keep safety as highest priority

3. Ability to delegate breakdowns and t

  • Branch Manager

    2 weeks ago

    East London, South Africa Staff Unlimited Recruitment Full time

    Our client is actively recruiting for a **Branch Manager** in East London. - _ - Position overall objectives:_ The purpose of the position is to manage, monitor and lead branch activities and processes in order to achieve performance targets, goals and operational excellence through compliance and customer service delivery. - Job Output:_ - Develop,...

  • Branch Manager Airport

    2 weeks ago

    East London, Eastern Cape, South Africa CFAO Full time

    Job title : Branch Manager Airport (Car Rental)Job Location : Eastern Cape, East LondonDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries Profile Qualification and Experience:Grade 12 / equivalent thereof 3 - 5 years car rental experience 1 - 2 years management experience Has a good command of the English language, both...

  • Branch Assistant

    7 days ago

    East London, South Africa OVK Full time

    **Provinsie**: Oos-Kaap**: **Stad/Dorp**: East London**: **Kontrak**: Permanente**: **Sektor**:Handel**: **Sluitingsdatum**:Maandag, 27 Januarie 2025**: **Kern doel van die pos**: **Uitvoer van toegedeelde verantwoordelikhede, bemarking en kliëntediens**binne ʼn handelstak omgewing.** **Minimum Vereistes**: - Graad 12; - 2 - 3 jaar ondervinding in...

  • Branch Manager

    2 weeks ago

    East London, South Africa Fidelity Services Group Full time

    **Reports to**: Regional General Manager/**General Manager** **Overall Purpose of the Job**: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels. **Minimum...

  • Administrator

    7 days ago

    East London, South Africa AECI Full time

    Branch receptionist - Health, Safety and Environment - Staff - maintenance of records - training and development, clock-in system - File upkeep for HSE and Compliance - Finance - Payroll reporting ito overtime etc - Administration of Creditors - Assist Branch Manager with monthly cost pack - Cash sales reconciliations - Operations - Accurate record keeping -...

  • Branch Manager

    4 days ago

    East London, South Africa DSV Full time

    **DSV - Global transport and logistics** Location: East London Job Posting Title: Branch Manager Time Type: Full time **Main purpose of the role** To manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of...

  • Manager, Branch

    3 days ago

    East London, South Africa DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **DSV - Global transport and logistics** Location: ZAF - East London, Lower Chester Rd Unit BE 5/6 Job Posting Title: Manager, Branch Time Type: Full...

  • Branch Manager

    2 days ago

    East London, South Africa Traders Emporium Business Solutions Pty.Ltd Full time

    Matric and tertiary education. - Computer literacy - Advanced - Driver’s license a must - Must be a hardworking, very handy flexible to work with customers - Experience in staff management - Good communication and negotiating skills - Drive for sales in all departments on day to day basis. **DUTIES AND RESPONSIBILITIES** To make sure that the office is...

  • Branch Administrator

    3 weeks ago

    East London, South Africa Fidelity Services Group Full time

    **MAIN PURPOSE OF JOB**: Answer inbound calls on switchboard; attend to visitors at front reception; assist with administrative duties; follow through on client queries; sales and technical team as and when needed. **QUALIFICATION & EXPERIENCE**: - Minimum Grade 12 - Minimum 2 years Administration Experience - Computer Literacy (Excel, MS Word,...

  • Branch Operations Manager

    6 days ago

    East London, South Africa FullStop Recruitment Services Full time

    _The primary objective of the Operations Manager position is to be a direct representative, responsible for making and implementing sound decisions on behalf of the branch in all areas of the planning, directing and coordination of the Branch assigned to._ - This position will report to the General Manager and be responsible for:_ - _overseeing the...

  • Procurement and Facilities Administrator

    7 days ago

    East London, South Africa Abantu Staffing Solutions Full time

    Great opportunity to use your administrative, procurement and finance skills in a 6-month contract, and gain valuable new experience in a new environment! In this role, you will be responsible for providing support to Management by overseeing facilities and maintenance, procurement of specialist supplies and consumables and various administrative and...

  • Receptionist / Administration Assistant

    2 weeks ago

    East London, South Africa Mekan Engineering Services Full time

    **Summary** We are looking for an individual with 2years experience as Administrative Assistant / Receptionist, strong communication and a valid driver’s license for our East London Branch **Qualifications**: - Grade Twelve - Tertiary Qualification advantageous **Knowledge, skills and experience** - Main duties include managing office front desk, - Act...

  • Senior Branch Manager

    7 days ago

    East Rand, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES CAR RENTAL EXPERIENCE** We are looking for an experienced Branch Manager for an established Car Rental business at OR Tambo International Airport. You will be responsible for ensuring the smooth running of the branch, staff related issues, shift rotations, the profitability of the branch, administration and problem solving. It is...

  • Branch Administrator

    6 days ago

    East London, South Africa Fidelity Services Group Full time

    **MAIN PURPOSE OF JOB**: Answer inbound calls on switchboard; attend to visitors at front reception; assist with administrative duties; follow through on client queries; sales and technical team as and when needed. **QUALIFICATION & EXPERIENCE**: - Minimum - Grade 12 - Minimum 2 years Administration Experience - Computer Literacy (Excel, MS Word,...

  • Junior Administrator

    7 days ago

    East London, South Africa WeBuyCars Full time

    **This is an exciting opportunity for a Junior Administrator to join our team at our East London Branch!** Duties & Responsibilities: - Basic Invoicing - Assist walk-in clients & dealers - Maintain office systems - Assist Vehicle Sales Personnel with admin documentation - Assist Vehicle Buying Personnel with admin documentation - Serve as a liaison between...

  • Senior Administrator

    7 days ago

    East London, South Africa WeBuyCars Full time

    **This is an exciting opportunity for a Senior Administrator to join our team at our new East London branch!** Duties & Responsibilities: - Basic Invoicing - Assist walk-in clients & dealers - Maintain office systems - Assist Vehicle Sales Personnel with admin documentation - Assist Vehicle Buying Personnel with admin documentation - Serve as a liaison...

  • Cash Centre Branch Manager

    2 weeks ago

    East London, South Africa Fidelity Services Group Full time

    **Cash Centre Branch Manager** **FCS East London** **Reporting to the Regional Manager** **Job Purpose**: **Branch Managers in Fidelity Cash Management Services Department are there to make sure that a consistently, high quality counting and verification service to all clients are provided by all relevant Staff (Supervisors/Tellers/Box Room...

  • Receptionist/junior Administrator

    7 days ago

    East London, South Africa WeBuyCars Full time

    **This is an exciting opportunity for a Receptionist/Junior Administrator to join our team at our new East London branch!** Duties & Responsibilities: - Basic Invoicing - Assist walk-in clients & dealers - Maintain office systems - Assist Vehicle Sales Personnel with admin documentation - Assist Vehicle Buying Personnel with admin documentation - Serve as...

  • Branch Manager

    2 days ago

    East Rand, South Africa Traders Emporium Business Solutions Pty.Ltd Full time

    Matric and tertiary education. - Computer literacy - Advanced - Driver’s license a must - Must be a hardworking, very handy flexible to work with customers - Experience in staff management - Good communication and negotiating skills - Drive for sales in all departments on day to day basis. **DUTIES AND RESPONSIBILITIES** To make sure that the office is...

  • Branch Controller

    4 days ago

    East London, South Africa Afrirent Auto Full time

    Fleet administration Administration of repairs and refurbishments Process invoices and ensure payment Follow up on outstanding purchases orders Requesting supplier quotations Prepare supplier payments Assist with payroll and HR duties Book trailers for services Responsible for vehicle kilometre log sheets and reporting all accidents General...