Key Performance Coordinator

1 day ago


Pretoria, Gauteng, South Africa Fidelity Services Group Full time

We are seeking a highly organized and detail-focused Key Performance Coordinator to join our team at Fidelity Services Group. This is an exciting opportunity for a motivated individual who is passionate about administration and operations.

Job Overview

The Key Performance Coordinator will be responsible for ensuring the efficient completion of all administrative duties related to our area of operation. This includes coordinating with teams, managing schedules, and maintaining accurate records.

Main Responsibilities:

  • Collecting quotes for allocated areas and verifying their accuracy on Listener.
  • Assigning quotes to technicians and prioritizing calls to optimize traveling time.
  • Scheduling jobs efficiently based on capacity and geographic location.
  • Contacting clients to schedule appointments and confirm times.
  • Assisting sales in booking technicians and voiding aged jobs.
  • Providing pipeline figures of installations and assisting in sending job cards, BNS, and insurance reports.
  • Scheduling installations for CPT sales and ensuring that all documents received from OTC are handed to the Technical Manager for allocation.
  • FOLLOWING up on Top 20, Low Bat, and Overactive lists, resolving queries related to scheduling, and escalating complications.
  • Assisting technicians with loading radios and putting them on test, as well as providing EHS assistance and technical support to clients.
  • Following up on all jobs scheduled for the same day and ensuring the department runs efficiently by assisting in the absence of a team member.
  • Ordering, issuing, and controlling stock, as well as assisting with stock take and technical invoicing.

Requirements:

  • Grade 12 or equivalent qualification.
  • Excellent verbal and written communication skills.
  • A minimum of 2 years' admin experience.
  • Computer literacy and MS Office skills.
  • Experience with Listener is advantageous.

Estimated Salary: R250,000 - R300,000 per annum, depending on experience and qualifications.



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