Customer Service Consultant

5 days ago


Cape Town, Western Cape, South Africa RELX Full time

About Our Business

LexisNexis Legal & Professional helps clients succeed by providing access to comprehensive legal and regulatory content. With over 11,800 employees worldwide, we serve customers in more than 150 countries.

Job Overview

We're seeking a skilled Support Consultant to join our team, focusing on delivering top-notch customer support for our range of Business Software Solutions products. This role demands strong problem-solving skills, attention to detail, and excellent communication abilities.

Key Responsibilities

  • Address client inquiries and concerns in a friendly, efficient manner
  • Manage and prioritize support requests effectively
  • Collaborate with internal teams to resolve complex issues
  • Develop and maintain relationships with clients
  • Document and track all interactions and resolutions

Requirements

  • Degree in Computer Science, IT, or related field (or equivalent experience)
  • Minimum 2 years' experience in customer-facing roles
  • Proven technical skills and proficiency in MS Office
  • Ability to work in a fast-paced environment

What We Offer

  • Competitive salary and performance-based bonuses
  • Comprehensive training and development programs
  • Flexible working arrangements and remote work options
  • Ongoing support for career growth and advancement


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