Customer Service Consultant
5 days ago
About Our Business
LexisNexis Legal & Professional helps clients succeed by providing access to comprehensive legal and regulatory content. With over 11,800 employees worldwide, we serve customers in more than 150 countries.
Job Overview
We're seeking a skilled Support Consultant to join our team, focusing on delivering top-notch customer support for our range of Business Software Solutions products. This role demands strong problem-solving skills, attention to detail, and excellent communication abilities.
Key Responsibilities
- Address client inquiries and concerns in a friendly, efficient manner
- Manage and prioritize support requests effectively
- Collaborate with internal teams to resolve complex issues
- Develop and maintain relationships with clients
- Document and track all interactions and resolutions
Requirements
- Degree in Computer Science, IT, or related field (or equivalent experience)
- Minimum 2 years' experience in customer-facing roles
- Proven technical skills and proficiency in MS Office
- Ability to work in a fast-paced environment
What We Offer
- Competitive salary and performance-based bonuses
- Comprehensive training and development programs
- Flexible working arrangements and remote work options
- Ongoing support for career growth and advancement
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