Customer Service Consultant
5 days ago
ROLE PURPOSE To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. KEY RESPONSIBILITIES include the following. Other duties may be assigned. Ensures that the service offering provided satisfies customers needs, and identifies leads across their allocated Key Account Managers Portfolios. Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe. Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction. Ensure that clients portfolios data integrity is accurately maintained. Assists with preparing and presenting business proposals to both existing and new potential customers Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified. Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates. Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients. MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: The requirements listed below are representative of the knowledge, skill, and/or ability required. 3 years B- Degree At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain Excellent command of the English language Must have excellent communication and interpersonal skills. Must pay attention to detail Must be focused on achieving results Must be a team player Must have business acumen and be able to communicate at all levels Must be highly computer literate Demonstrate excellent organisational skills Must have own vehicle and valid drivers licence
-
Customer Service Consultant
7 months ago
Cape Town, South Africa CallForce Direct Full time**Role Purpose**: The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting...
-
Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeAt EXL Service, we are looking for a skilled Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service.Salary and BenefitsWe offer a competitive salary of approximately $35,000 per annum, which is based on industry standards and...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeService Solutions is opening its doors in Access Park and invites experienced candidates to apply for a Sales Associate position.The estimated salary for this role is between $40,000 and $60,000 per annum.About the Job:We are seeking a driven and customer-focused individual to join our team as a Sales Associate at our Access Park store.Your primary...
-
Customer Service Consultant
7 months ago
Cape Town, South Africa O'Brien Recruitment Full timeA leading company in the brand enhancement and print industry, is seeking a dynamic and experienced individual to join their team as a Customer Services Consultant. They are committed to delivering superior service and value to their clients, and are looking for a professional who shares their dedication. **Educational Requirements**: - Matric with...
-
Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking a highly skilled and motivated Store Assistant to join our team in Hermanus. As a key member of our sales team, you will provide exceptional customer service and support to our clients.**About You:**To be successful in this role, you will need to have Grade 12 and retail experience, with excellent communication skills and the ability to work...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeService Solutions is expanding its presence in Sun Valley, a prime location for our new store. As a well-spoken retail sales associate, you will be the face of our brand, interacting with customers and providing exceptional service.The ideal candidate should possess excellent communication skills, Grade 12, and at least 4 years of retail experience....
-
Customer Service Consultant
2 months ago
Cape Town, South Africa Unlimited Force Marketing Full timeAre you a dynamic and well presented individual looking for growth and a new career? Our company has opened a vacancy for you for a permanent Customer Service Consultant position.We want a young individual with positive mindset, strong work ethic and someone who is motivated by their goals and ambitions.Basically our company focuses on growing unemployed...
-
Customer Service Consultant
7 months ago
Cape Town, South Africa Recruitment Solutions Full timeWe are recruiting for an energetic professional Customer service consultant with relevant experience within the RETAIL or HOSPITALITY space. You will understand how to maintain excellent customer relationships through excellent service delivery, assisting Account Managers with their daily tasks in order to develop their defined portfolios. You will resolve...
-
Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeJob DescriptionThe ideal candidate will possess a strong understanding of customer needs and be able to address complex benefit questions, resolve issues, and educate Members. Key responsibilities include recording details of inquiries, comments or complaints, transactions or interactions, and taking action accordingly. When necessary, the representative...
-
Customer Service Ambassador
1 month ago
Cape Town CBD, South Africa EXL Service Full timeAbout the RoleWe are seeking a highly skilled Customer Service Ambassador to join our EXL Service team in Cape Town. As a key member of our operations, you will be responsible for delivering exceptional customer experiences while handling INBOUND insurance queries.Key Responsibilities:Ensure a positive customer experience through accurate and timely issue...
-
Customer Service Consultant
6 days ago
Cape Town, South Africa Metrofile (Pty) Ltd Full time**ROLE PURPOSE** To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads...
-
Customer Service Consultant
3 months ago
Cape Town, South Africa Metrofile (Pty) Ltd Full time**ROLE PURPOSE** To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads...
-
Customer Service Consultant
2 months ago
Cape Town CBD, South Africa Unlimited Force Marketing Full timeOur company is hiring We are looking for a customer service and sales consultant for our company.You will be in charge of client service.We need someone who is a passionate sales consultant.A person with good communication skills an individual who thrives on obstacles and achieve Apply now on the email address provided below. Matric Certificate/NQF Level4...
-
Client Service Consultant
2 weeks ago
Cape Town, South Africa KAAP Service Full timeKAAP Customer Service offers an excellent team of Customer Service Experts for your customers. As the first point of contact, we answer and assist with your customers' queries in a friendly, binding and professional manner. Close and courteous communication is what persistently gives your clients the feeling that they are not just in good, but the best...
-
Customer Service Consultant
7 months ago
Cape Town, South Africa Metrofile Recruitment Full time**Job Advert Summary**: - Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. - Actively resolves all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify...
-
Customer Service Consultant
7 months ago
Cape Town, South Africa Metrofile Recruitment Full time**Job Advert Summary**: - Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. - Actively resolves all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify...
-
Sales Consultant and Customer Service
2 weeks ago
Cape Town, South Africa SD MARKETING Full time*Sales* *and* *Marketing* *Consultant* *Entry-Level* Stand out from the crowd and succeed! Training will be provided Call: 021 023 2959 Location: 49 Saint George's Mall, 2nd floor, Cape Town CBD If you enjoy working with others and being a part of a marketing and sales team that is hardworking and dedicated then you may be a great fit for the entry level...
-
Customer Service
2 months ago
Cape Town CBD, South Africa EXL Service Full timeThis role involves managing and excelling in the utilities industry and existing markets of UK Market with a combination of providing excellent customer service. It would involve managing majorly inbound and very few outbound calls for customers to handle service of high standards. 6 - 12 Months call centre expereince Matric clear credit and crim record...
-
Sales Consultant
7 months ago
Cape Town, South Africa CSX Customer Services (Pty) Ltd. Full time**Sales Consultant** New positions opening: Cape Town - Western Cape **Position Summary** The Sales Consultant is responsible for achieving sales in an assigned territory. You will be responsible for proactively selling Peleman document binding, branding and presentation solutions. Thanks to over 30 years of research, development and worldwide client...
-
Ee - Service Consultant / Customer Service - Cape
24 hours ago
Cape Town, South Africa MPRTC Recruitment Full timeWestern Cape , CPT - CBD Leaders in Storage and Document Management Solutions Is Looking to Employ a Service / Customer Service Consultant in Cape Town. Please Note: This is an Employment Equity role **_ Requirements_**: - 3 year Degree/Diploma in Sales/ Business Administration Management/Customer Relationship Marketing/Marketing Management - At least 6...