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Customer Experience Manager

1 week ago

Durban, KwaZulu-Natal, South Africa Saflin Consulting (Pty) ltd Full time

At Saflin Consulting (Pty) ltd, we are seeking a highly skilled Customer Experience Manager to lead our customer service efforts and drive business results. As the key representative for our customer care team, you will be responsible for developing and implementing customer service strategies that meet the evolving needs of our clients.

The ideal candidate will have a proven track record of success in senior customer service management roles, preferably within the automotive or rental industry. A strong leadership style, excellent communication skills, and analytical mindset are essential for this position. You will be responsible for managing a team of customer care professionals, providing guidance, support, and mentorship to ensure seamless service delivery across all touchpoints.

In this role, you will also serve as the ultimate escalation point for complex customer issues and complaints, ensuring swift and satisfactory resolution. Your ability to analyze trends in customer feedback, identify systemic issues, and drive proactive solutions will be crucial in enhancing the overall customer experience.

We are looking for a strategic thinker who can develop and execute initiatives to enhance the customer journey, from reservation to vehicle return. If you have a passion for delivering exceptional customer service and driving business results, we encourage you to apply for this exciting opportunity.