Technical Support Specialist with Advanced Networking Skills

2 weeks ago


Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full time
About the Job

At Uptime Solutions Ltd, we offer white label Staff Augmentation, IT Support and NOC services to Managed Service Providers (MSPs) enabling them to extend their service offerings. This role involves working closely with a leading US-based MSP.

We value training and development, providing opportunities for our team members to grow professionally.
Working Hours: Monday to Friday, 6 pm to 3 am SAST
Start Date: Flexible, based on candidate availability

Responsibilities:
  • Providing advanced technical support to a large client base of Small and Medium-sized Enterprises (SMEs).
  • Serving as a skilled point of escalation, utilizing expertise in troubleshooting complex issues.
  • Previous experience in an MSP environment is highly desirable.
Required Skills and Qualifications:
  • Microsoft Windows Server: 2012, 2016, and 2019.
  • Microsoft 365, including its various components.
  • Azure and Azure Active Directory.
  • Remote Desktop Server implementation and management.
  • Networking fundamentals, including VLANs, routers, and bridging.
  • Security best practices, including firewall configuration using SonicWall, Fortinet, and Cisco devices.
  • Endpoint protection and antivirus solutions.
  • Virtualisation using Hyper-V and VMware.
  • Backup strategies and implementation.
What We Offer:
  • Flexible hybrid and remote work arrangements.
  • Access to company-funded training and professional development opportunities.
  • Cross-border collaboration with leading MSPs and colleagues worldwide.
  • The chance to learn and stay up-to-date with the latest technologies.
  • A diverse, inclusive work environment that values diversity, equity, inclusion, and belonging.
Salary Estimate:

$60,000 - $80,000 per annum, depending on experience.



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