Network Support Specialist

8 hours ago


Cape Town, Western Cape, South Africa Recru-it Full time

We are Recru-it, a dynamic company seeking an experienced Network Support Specialist to join our team. In this role, you will provide expert technical support for our clients in the field.

Responsibilities:
  1. Work collaboratively with remote IT teams to receive and respond to incoming tickets, prioritizing timely issue resolution.
  2. Provide top-notch support for Microsoft Office Suite and other Microsoft applications, troubleshooting software-related issues efficiently and effectively.
  3. Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance.
  4. Maintain accurate inventory of IT equipment, tracking asset allocation, performing regular audits, and ensuring proper configuration.
  5. Offer immediate IT support to employees with walk-in requests, including hardware and software issues, providing guidance and resolutions to IT-related inquiries.
Requirements:
  • Senior certificate plus tertiary education in information technology.
  • Certifications like Vendor Certification (CCNA) or Comptia Network + beneficial.
  • Owning a car and valid driver's license.
  • Experience working with Mikrotik Routerboards, LAN switches, Linux, Microsoft, Asterisk, and MacOS.
  • At least 3 years of experience in technical support.
Compensation:

We offer a competitive salary of $65,000 per year, commensurate with experience.


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