IT Technical Specialist
5 days ago
We are seeking a highly skilled IT Technical Specialist to join our team at RareCruit. In this role, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our IT systems.
Key Responsibilities- Hardware and Software Support: Install, configure, and troubleshoot PCs and software components to ensure usability and optimal performance.
- Troubleshooting and Repair: Identify and resolve hardware and software issues in a timely and efficient manner.
- System Maintenance: Perform daily backup operations, upgrade the entire system to enable compatible software on all computers, and install and upgrade anti-virus software to ensure security at the user level.
- User Support: Provide assistance to users and serve as the first point of contact for error reporting.
- Documentation and Training: Manage technical documentation and provide training to users on new software and hardware.
- Qualifications: Possess an IT-related qualification, A+, N+, MCSE certification, and basic knowledge of Windows Server, Active Directory, DHCP, DNS, network printer knowledge, and advanced knowledge of Microsoft Office and day-to-day software.
- Experience: Have 3-5 years of experience in a similar role with evidence of work in an environment with more than 20+ PC.
- Transportation: The person is required to have their own transport.
- Proficiency: Proficient in Microsoft Office and possess sound knowledge of Microsoft Server and Desktop software (essential) and Linux OS (advantage).
- IT Fault Finding: Strong ability to identify and resolve technical issues quickly and efficiently.
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