Property Administrator Supervisor
2 months ago
We are seeking an experienced Property Administrator Supervisor to join our team at E2E Staffing (PTY) LTD. The successful candidate will be responsible for supervising and planning the billing and collections operations.
The ideal candidate will have a strong background in property management and administration, with excellent communication and leadership skills. They will be responsible for maintaining effective and cooperative working relationships with customers, facility managers, and property operation teams.
The Property Administrator Supervisor will oversee the clerical team, ensuring that all administrative tasks are completed efficiently and effectively. They will also be responsible for their own portfolio of buildings, administering the full property administrative function from lease onboarding to accounts payable and cash book reconciliation.
This is a highly visible role that requires a strong leader with the ability to prioritize, plan, and supervise the clerical team. The successful candidate will be able to work under pressure to tight deadlines and have excellent problem-solving and critical thinking skills.
Key Responsibilities:- Supervise and plan the billing and collections operations
- Maintain effective and cooperative working relationships with customers, facility managers, and property operation teams
- Oversee the clerical team and ensure all administrative tasks are completed efficiently and effectively
- Administer the full property administrative function from lease onboarding to accounts payable and cash book reconciliation
- Ensure efficient leasing administration, effective tenant billing and collections, excellent customer service, and provide accurate management reports
- Property administration for own portfolio: Leasing administration, billing and receipts/refunds; tenant collections; tenant relations; accounts payable/receivable (debtors and creditors) and cash book reconciliations
- Oversee and streamline billing processes
- Ensure month-end closing of the billing group functions
- Maintain and implement quality assurance for all processes
- Respond and mitigate billing escalations
- Upload tenant charges into MDA and reconcile to the accounting system
- Assist with ensuring invoices are delivered to customers accurately and in a timely manner
- Ensure invoices are uploaded to third-party bill systems on time and accurately
- Observe and adhere to established processes, procedures, policies, and guidelines
- Team building and training
- Assist with AR-related special projects as necessary
- Weekly and monthly ledger reconciliations, aging review, and reporting to direct supervisor
- Review monthly delinquency notifications to revenue team
- Confirm and reconcile customer disputes as they pertain to payment of outstanding balances due
- Provide excellent and considerate customer service to external and internal customers
- Meet defined department goals and collection metrics
- Provide weekly/monthly detailed collection status to management
- Grade 12
- Relevant diploma in property management field advantageous
- 2-3 years in a similar role
- Property industry and utilities understanding essential
- Minimum junior-level management experience
- Intermediate Excel skills
- Experience in customer service
- SAGE/MDA experience advantageous
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