Property Administration Supervisor
1 month ago
Job Summary
Prudent HR Solutions is seeking a highly skilled Property Administration Supervisor to oversee and streamline billing processes, ensure month-end closing of the billing group functions, and maintain and implement quality assurance for all processes. The ideal candidate will have a strong background in property management, excellent communication skills, and the ability to work under pressure to tight deadlines.
Key Responsibilities
- Billing Operations
- Oversee and streamline billing processes to ensure timely and accurate delivery of invoices to customers.
- Ensure month-end closing of the billing group functions, including reconciliations and reporting.
- Maintain and implement quality assurance for all billing processes to ensure compliance with company policies and procedures.
- Portfolio Management
- Manage a portfolio of properties, including leasing administration, billing, and receipts/refunds.
- Collect and manage tenant payments, including accounts payable/receivable and cash book reconciliations.
- Provide excellent customer service to external and internal customers.
- Team Management
- Lead and manage a team of billing and portfolio management staff.
- Provide guidance and support to team members to ensure they have the necessary skills and knowledge to perform their duties.
- Reporting and Analysis
- Provide weekly and monthly detailed collection status reports to management.
- Analyze and report on billing and portfolio management metrics to identify areas for improvement.
Requirements
- Grade 12
- Relevant diploma in property management field advantageous
- 2-3 years in a similar role
- Property industry and utilities experience essential
- Minimum junior level management experience
- Intermediate Excel skills
- Experience in customer service
- SAGE/MDA experience advantageous
Skills
- Ability to work as part of a team
- Friendly, helpful, and service-oriented
- Excellent communication skills, written and verbal
- Client management skills
- Planning, organizing, and time management
- Deadline-driven and achievement-oriented
- Ability to work under pressure to tight deadlines
- Problem-solving and critical thinking
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