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Senior Tourism Operations Manager

1 month ago

Sandton, South Africa Wild Dreams Hospitality Full time
Job Title: Groups and Incentives Operations Consultant

Wild Dreams Hospitality is seeking a highly skilled and experienced Groups and Incentives Operations Consultant to join our team. As a key member of our operations team, you will be responsible for delivering and managing land tour programs and events across Southern and East Africa.

Key Responsibilities:
  • Coordinate with the Operations Manager to ensure profitability and deliver exceptional customer experiences.
  • Maintain accurate and up-to-date information on confirmed services and oversee client itineraries.
  • Ensure compliance with travel restrictions and maintain relationships with partners and suppliers.
  • Address client complaints promptly and escalate to management when necessary.
  • Be on call for emergencies and assist with special projects as required.
Requirements:
  • Strong understanding of the tourism industry, destination management, and customer expectations.
  • Excellent communication, organization, and time management skills.
  • Ability to create strategies, make commercial decisions, and conduct financial analysis and management.
  • Proficiency in relevant software, including Tourplan and MS Office.
  • Strong analytical and negotiation skills.
  • Service-oriented, detail-oriented, proactive, and capable of crisis management, conflict resolution, and teamwork.

This is a live-out position that requires a high level of adaptability and flexibility. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.