Senior Operations Specialist
3 weeks ago
Job Title: Senior Operations Specialist
Job Summary:
We are seeking a highly skilled Senior Operations Specialist to join our team at Wilderness Safaris. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our booking process, from initial inquiry to final confirmation.
Key Responsibilities:
- Liaise with travel designers, reservations specialists, and concierge teams to ensure seamless communication and coordination.
- Communicate effectively with suppliers and internal sales support teams to ensure timely and accurate delivery of services.
- Update and maintain accurate booking information in our CRM system, ensuring all details are up-to-date and easily accessible.
- Manage special requests from agents, including honeymoon, birders, dietary, and age-related requirements.
- Stay up-to-date with product updates, technology advancements, and company policies to ensure exceptional service delivery.
- Attend regular training sessions to enhance knowledge and skills, ensuring accuracy and efficiency in the booking process.
Requirements:
- Matric certificate with mathematics (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/Hospitality
- 4-5 years of experience at a Senior level in the inbound travel industry
- Excellent communication and interpersonal skills, with proven English literacy
- Working knowledge of TourPlan and WISH or similar booking/operating systems
- General product knowledge of Southern and East Africa
Personal Qualities:
- Excellent attention to detail
- Passion for wildlife and commitment to sustainability and conservation
Language: English
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