Senior Operations Specialist

3 weeks ago


Sandton, South Africa Wilderness Safaris Full time

Job Title: Senior Operations Specialist

Job Summary:

We are seeking a highly skilled Senior Operations Specialist to join our team at Wilderness Safaris. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our booking process, from initial inquiry to final confirmation.

Key Responsibilities:

  • Liaise with travel designers, reservations specialists, and concierge teams to ensure seamless communication and coordination.
  • Communicate effectively with suppliers and internal sales support teams to ensure timely and accurate delivery of services.
  • Update and maintain accurate booking information in our CRM system, ensuring all details are up-to-date and easily accessible.
  • Manage special requests from agents, including honeymoon, birders, dietary, and age-related requirements.
  • Stay up-to-date with product updates, technology advancements, and company policies to ensure exceptional service delivery.
  • Attend regular training sessions to enhance knowledge and skills, ensuring accuracy and efficiency in the booking process.

Requirements:

  • Matric certificate with mathematics (minimum standard grade or above)
  • Tertiary certificate in Travel & Tourism/Hospitality
  • 4-5 years of experience at a Senior level in the inbound travel industry
  • Excellent communication and interpersonal skills, with proven English literacy
  • Working knowledge of TourPlan and WISH or similar booking/operating systems
  • General product knowledge of Southern and East Africa

Personal Qualities:

  • Excellent attention to detail
  • Passion for wildlife and commitment to sustainability and conservation

Language: English



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