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Customer Loyalty Advocate

2 weeks ago

Johannesburg, Gauteng, South Africa Sanlam Limited Full time

Sanlam Limited is committed to delivering exceptional customer service and experience. As a Customer Loyalty Advocate, you will play a vital role in building and maintaining strong relationships with our policyholders, ensuring they feel valued and supported throughout their journey with us.

Your primary responsibility will be to engage with policyholders who are at risk of cancelling or lapsing their policies. You will need to communicate effectively, empathize with their concerns, and provide personalized solutions to retain them as customers.

Key Qualifications
  • Proven experience in a client-facing role, preferably in the insurance industry.
  • In-depth understanding of life insurance products and their benefits.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Demonstrated ability to handle objections and turn them into opportunities.
  • Customer-focused approach with a commitment to delivering high-quality service.
  • Adaptability and flexibility in a fast-paced environment.
  • Ability to work under pressure and manage multiple priorities.