Luxury Lodge Operations Manager
4 weeks ago
We are a prestigious 5-star lodge nestled in the heart of the Eastern Cape, renowned for delivering exceptional guest experiences. Our lodge is a sanctuary of luxury and tranquillity, offering our guests a memorable stay amidst breathtaking natural beauty and unique experiences such as guided safaris, gourmet dining, and exceptional service.
Key Responsibilities:
Guest Experience: Ensure that each guest receives personalized service, enhancing their experience through attention to detail, exceptional hospitality, and swift resolution of any issues or special requests.
Staff Training: Lead and develop a motivated team, providing comprehensive training and fostering a culture of excellence.
Stock Controls: Manage and oversee all stock levels, including food, beverages, and housekeeping supplies, ensuring optimal inventory management.
Reporting: Prepare and present detailed daily, weekly, and monthly reports on lodge operations and stock movements, ensuring transparency and accountability.
Financial Acumen: Demonstrate basic understanding of financial management, assisting in budget preparation and cost control.
Requirements:
Qualifications: Degree/Diploma in Hospitality Management, Business Management, Tourism, or a related field.
Experience: Minimum of 3 years' experience in a similar role, preferably within a 5-star establishment or luxury lodge environment.
Skills: Strong organizational skills, proactive approach to managing lodge operations, exceptional leadership and communication abilities, and keen attention to detail.
We offer a competitive salary and benefits package, on-site accommodation, and the opportunity to work in a stunning location and be part of a prestigious 5-star lodge. Our supportive and professional working environment is focused on growth and excellence.
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