Hotel Operations Manager

1 day ago


Port Elizabeth, Eastern Cape, South Africa IntelliStaff Full time
About IntelliStaff

IntelliStaff is a leading staffing solutions company dedicated to providing top talent to the hospitality industry.

Job Title: Hotel Operations ManagerSalary:

R450,000 - R550,000 per annum

Location:

Easterm Cape, South Africa

Job DescriptionCompany Overview

We are seeking an experienced Hotel Operations Manager to join our team at a prestigious 5-star lodge in the Eastern Cape. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the lodge, ensuring exceptional guest experiences and maintaining high standards of service delivery.

Job Purpose

The successful candidate will bring a passion for hospitality, excellent leadership skills, and a commitment to delivering outstanding results. You will be responsible for managing a team of staff, coordinating departmental activities, and driving quality improvement initiatives.

Key Responsibilities
  • Guest Satisfaction: Measure and enhance overall guest satisfaction, including managing special requests.
  • Feedback Monitoring: Monitor guest feedback on platforms such as Guest Revu and TripAdvisor to ensure high satisfaction ratings.
  • Lodge Team Management: Assist the Lodge Manager in overseeing daily lodge team service operations.
  • Service Standards: Uphold and elevate service standards across all lodge functions.
  • Operations Supervision: Supervise and manage lodge operations effectively in the absence of the Lodge Manager.
  • Departmental Coordination: Coordinate departmental teams to optimize guest service delivery.
  • Training and Development: Conduct targeted training sessions to enhance both technical and soft skills among team members.
  • Quality Improvement: Work towards achieving quality improvement targets set by management.
  • Policies and Processes: Develop comprehensive policies, processes, and standards governing lodge operations.
  • Cash Handling: Manage cash handling processes to minimize variances within acceptable limits.
  • Stock Management: Ensure effective stock management and identify cost-saving opportunities.
  • Maintenance: Oversee the maintenance of lodge equipment through preventative measures.
Required Competencies
  • Proven Experience: Proven experience in lodge management.
  • Technical Skills: Proficiency in POS/PMS systems.
  • Attention to Detail: Exceptional attention to detail.
  • Leadership and Organization: Strong leadership and organizational abilities.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills.


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