Dutch Language Quality Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Job Title: Dutch Speaking Quality Assessor


Company: Black Pen Recruitment


About the Role:


We are seeking a highly skilled Dutch Speaking Quality Assessor to join our team. The successful candidate will be responsible for completing quality checks and monitoring, providing insight into trends and how to overcome them, and presenting findings in a meaningful and structured way.


Key Responsibilities:


  • Communicate proficiently in Dutch and English
  • Ensure consistency, fairness, and high standards in Quality are met and exceeded
  • Complete quality checks and monitoring
  • Provide insight into trends and how to overcome them
  • Present findings in a meaningful and structured way

Requirements:


  • Matric/Grade 12 (Essential)
  • Quality background (Essential)
  • BPO background 1 Year + (Essential)
  • Customer service orientated (Essential)
  • Leadership experience (Advantage)
  • No outstanding performance management
  • Solid understanding of how Quality can influence achievement of business objectives
  • Excellent communication skills to impart knowledge and information
  • Committed, enthusiastic, positive, and resilient
  • Able to cope in a high-pressure environment
  • Comfortable with adapting to fast-paced change

What We Offer:


  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

How to Apply:


Please submit your application, including your resume and cover letter, to Black Pen Recruitment.


Equal Opportunities Employer:


Black Pen Recruitment is an equal opportunities employer and welcomes applications from all qualified candidates.


Contact Information:


Please contact us at [insert contact information] for more information about this role.



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