Customer Relationship Manager

3 weeks ago


Sandton, South Africa JeloCorp Full time

Job Summary:

JeloCorp is seeking an Aftersales Department Coordinator to work closely with the Customer Care team to ensure the daily effectiveness of the overall department.

Main Responsibilities:

  • Undertake daily administrative tasks to ensure the functionality and coordination of the department.
  • Deliver timely communications, including research material through tracking and feedback.
  • Support call centre activities, handling customer complaints and queries.
  • Contribute to project and event executions.
  • Provide support and assistance with additional tasks requested by Management.

Requirements:

  • Matric qualification.
  • Tertiary qualification in a relevant field is advantageous.
  • Minimum 2 years' experience in customer care.
  • Automotive industry experience is essential.

Skills:

  • Creative problem-solving skills.
  • Attention to detail.
  • Deadline-driven approach.
  • Excellent organisational skills.
  • Effective communication skills.


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