Customer Relationship Manager
3 weeks ago
Job Summary:
JeloCorp is seeking an Aftersales Department Coordinator to work closely with the Customer Care team to ensure the daily effectiveness of the overall department.
Main Responsibilities:
- Undertake daily administrative tasks to ensure the functionality and coordination of the department.
- Deliver timely communications, including research material through tracking and feedback.
- Support call centre activities, handling customer complaints and queries.
- Contribute to project and event executions.
- Provide support and assistance with additional tasks requested by Management.
Requirements:
- Matric qualification.
- Tertiary qualification in a relevant field is advantageous.
- Minimum 2 years' experience in customer care.
- Automotive industry experience is essential.
Skills:
- Creative problem-solving skills.
- Attention to detail.
- Deadline-driven approach.
- Excellent organisational skills.
- Effective communication skills.
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