Operations Director

2 weeks ago

East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time
Operations Manager Job Description

Abantu Staffing Solutions is seeking an experienced Operations Manager to oversee our East London site. The successful candidate will be responsible for managing and motivating all staff, ensuring a high-quality standard, on-time delivery, and achievement of targets.

Key Responsibilities:
  • Manage the relationship with the Client while maintaining profitability and productivity.
  • Complete the full billing process, ensuring accuracy and completeness, and plan, implement, and monitor annual budgets, scheduling expenditures, analyzing, and reporting on variances and taking appropriate corrective actions to compensate for variances.
  • Manage financial and administrative requirements.
  • Ensure Standard Operating Procedures and KPI measures are developed, implemented, and monitored.
  • Ensure targets are met in accordance with customer scope.
  • Ensure operations adhere to SHEQ and ISO standards, 5S, and Gemba principles as high priority.
  • Ensure operations strive to fulfill BBBEE objectives such as procurement and recruitment.
  • Manage Workshop and in-plant areas, Equipment & Storage Yard maintenance.
Promoting Customer Relations:
  • Maintain good relationships with external and internal customers and handle any customer complaints.
  • Ensure Debtors Aging is kept current and escalate. Promote interdepartmental cooperation and synergies.
  • Participate in daily morning meetings at Plant level with customer management.
  • Review quality as per standard operating procedure.
  • Develop, implement, and monitor guidelines for customer satisfaction.
  • Support Contracts Manager to grow Operational & Technical Portfolio, find new business, and spot opportunities.
Staff Management:
  • Plan and adjust staff workloads and allocate daily tasks to team members.
  • Provide advice, coordination, and support to team members.
  • Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
  • Ensure all staff are adequately trained in terms of their duties and per legal requirements.
  • Use the Performance Management system to ensure all staff are appraised on performance and given sufficient training, coaching, and mentoring where applicable.
  • Ensure all new staff are properly inducted on all policies and procedures.
  • Ensure all department employees' time keeping and attendance adherence.
  • Ensure corrective action is taken on employees who do not comply with policies and procedures of the company.
  • Foster a team environment of inclusivity and transparency.
Additional Duties:
  • Ensure the department adheres to ISO 9001 Quality Processes and standards.
  • Ensure the department adheres to ISO 14001 Environmental Processes and standards.
  • Ensure the department adheres to ISO 18001 Health and Safety standards.
  • Ethical approach to safety and compliance.

Competencies/Skills:

  • Strong leadership skills.
  • Able to effectively manage projects and relevant staff.
  • Able to work in a highly deadline-driven and pressurized environment.

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