Senior Client Relationship Manager

5 days ago

Cape Town, Western Cape, South Africa Hire Resolve Full time

Hire Resolve, a leading recruitment agency, is excited to announce an opportunity for a Senior Client Relationship Manager to join our esteemed client. In this pivotal role, you will oversee the management of significant client accounts, ensuring exceptional service delivery to foster client satisfaction and loyalty.

As a Senior Client Relationship Manager, you will cultivate robust relationships with clients, gaining insights into their needs and delivering customized solutions that align with their objectives. You will serve as the primary liaison for clients, addressing any inquiries or challenges they may encounter while advocating for their interests within the organization.

Key Responsibilities
  • Facilitating and overseeing relevant account meetings while generating comprehensive reports.
  • Preparing monthly key account performance packs to monitor key performance indicators and objectives.
  • Developing an in-depth understanding of client requirements to provide tailored solutions.
  • Promptly addressing and resolving client issues and concerns with efficiency.
  • Generating cost estimates for client inquiries to meet financial expectations.
  • Proactively identifying changes and enhancements within key accounts to address evolving needs.
  • Ensuring effective communication between clients and internal teams for seamless service delivery.
  • Strategically planning initiatives to improve account performance and nurture long-term partnerships.
  • Identifying new sales opportunities within existing accounts and collaborating with the Customer Head to leverage them.
  • Balancing client needs with operational capabilities to ensure sustainable service delivery.
  • Participating in the production schedule by coordinating with operational teams to achieve client objectives.
  • Preparing and presenting progress reports on account performance to stakeholders.
  • Conducting checks on kit compilations and adjusting production schedules as necessary.
  • Managing Customer Experience (CE) trackers for relevant accounts to assess satisfaction levels and performance metrics.
  • Overseeing the service email for designated accounts, ensuring timely and professional responses to inquiries.

Qualifications

  • Demonstrated experience in account management or customer service.
  • Degree or Diploma in Finance, Business Management, or a related field.
  • Exceptional interpersonal and communication skills.
  • Strong problem-solving capabilities.
  • Proven ability to build and maintain client relationships.
  • Detail-oriented with excellent organizational skills.
  • Self-driven and capable of working independently.
  • Proficient in Microsoft Office Suite.

Compensation

Salary is negotiable based on experience.

For further inquiries regarding this opportunity, please reach out to Hire Resolve.

We will contact suitable candidates within a few days. If you are not selected, we will retain your CV for future opportunities.

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